Michael Efthymiopoulos Email & Phone Number

Valladolid, Cl, Es

Spain

Spain

Represent Smart in Spain, Portugal and Italy. Working to manage operations, develop business and increase partner portofolo and profitability with the Iberian peninsula. While in charge to manage operations within Iberia, my responsibilities,among others, include profit, revenue, quality targets, recruiting and go-to.market strategies.● Responsible for producing business performance reports to analyze market trends and forecast towards objectives● Tasked to increase partner… Show more Represent Smart in Spain, Portugal and Italy. Working to manage operations, develop business and increase partner portofolo and profitability with the Iberian peninsula. While in charge to manage operations within Iberia, my responsibilities,among others, include profit, revenue, quality targets, recruiting and go-to.market strategies.● Responsible for producing business performance reports to analyze market trends and forecast towards objectives● Tasked to increase partner portofolio, leads, accounts and trades for High Value targets● Create and implement team objectives and KPIs● Analyze and optimize campaign performance across various platforms to balance various KPIs● Review performance within various teams across the organization to ensure learnings are shared and new techniques are being implemented● Collaborate closely with local and central marketing teams to maintain consistent messaging across all marketing channels● Liaise with internal teams in sharing best practices strategies and partner insights● Continuously test new creatives, audiences, business development strategies to meet and surpass target KPIs● Recruit and built business development team in Costa Blanca, Costa del Sol and Portugal● Ensure sales targets are achieved by maintaining sales networking and client developing activities● Monitor competition by gathering current marketplace information on delivery, pricing, new services and products● Drive the growth of sales pipeline through effective lead generation and relationship building● identify and capitalize on new business opportunities, to expand presence in the Iberian market, while maintainingrelationships with existing partner portfolio.Metrics● Increased sales revenue in Portugal by exceeding sales goals throughout the year● Actively managed a portofolio of 1,5m in revenue● Increased annual volume in 2023 by 20%● Managed and implemented onboarding in key platinum accounts(100K reve per year) Show less

Madrid, Community Of Madrid, Spain

Head of Foreign Exchange Sales. Charger with implementing the FX institutional sales strategy regional in Spain as well as other foreign companies in Spain, aligning local objectives with global GFX goals, as well as deploying a review of overall sales and trading best practices on an ongoing basis with specific goal of being recognised as a Top FX provider.● Recommend objectives, operating plans(policies/procedures) and medium term outlook across GFX institutional sales desks.●… Show more Head of Foreign Exchange Sales. Charger with implementing the FX institutional sales strategy regional in Spain as well as other foreign companies in Spain, aligning local objectives with global GFX goals, as well as deploying a review of overall sales and trading best practices on an ongoing basis with specific goal of being recognised as a Top FX provider.● Recommend objectives, operating plans(policies/procedures) and medium term outlook across GFX institutional sales desks.● Develop, implement and manage the institutional sales strategy in order to drive revenue growth, capital efficiency and deliver a sustainable ROE, product development, increased market share, customer satisfaction and top industry rankings.● Effectively manage sales desk to service institutional sales priority clients● Promote cross-regional selling among Spanish sites as well as sell Currency Direct services products to global priorityclients; increasing the number of cross-border transactions providing a full suite of FX products.● Increase focus and market share by working closely with other Company division including Global Transaction Banking,Payments & Cash, Management , Compliance departments● Create a professional, proactive and performance driven culture across all sales desks within Spain● Motivate staff by communication, involvement, goal-setting and review, and personal development planning.● Drive a performance management culture that defines high performance, eliminates poor performance and ensures staffis engaged and developed appropriately to ensure retention and maximum contribution.● Focus on succession planning and talent management to ensure a management pipeline that is both technically skilledand able to demonstrated management capabilities.● Increase employee mobility and the number of cross postings in order to support cross-selling initiatives.Metrics:● Increased sales revenue by 15%:● Actively Managing a portofolio of 2.5 Show less

Spain

Supervise the production line of the Captur, a car being produced in Castilla and Leon.

Valladolid, Spain

• Created and implemented the maintenance of all Waste Management systems in over 20 facilities in Spain, Portugal-Created and implemented a Call Center acting as a liaison between sales and operations as well as Client Support ·Led all commercial processes and delivery of all planning.·Responsible for leading, developing, and implementing a superior Client Experience and support function for both SQ(small quantity) and LQ (large quantity)customers·Guided and acted as mentor… Show more • Created and implemented the maintenance of all Waste Management systems in over 20 facilities in Spain, Portugal-Created and implemented a Call Center acting as a liaison between sales and operations as well as Client Support ·Led all commercial processes and delivery of all planning.·Responsible for leading, developing, and implementing a superior Client Experience and support function for both SQ(small quantity) and LQ (large quantity)customers·Guided and acted as mentor to the support team in their day to day activities, ensuring that the team provides high quality information and support to clients of SRCL and any subsidiary companies·Ensured the smooth day to day running of the core team, ensuring SLAs are met and that quality targets are reached and maintained.·Provided an end to end service within the customer life-cycle , where possible, including but not limited to sales and upsell opportunity identification, billing, operational management of clients accounts, customer retention.·Created and implement new processes in order to maximize efficiencies and improve the customer experience, meeting and balancing the needs of the customer with the needs of the business.·Carried out regular reviews with their team, including Monthly one on one sessions and annual appraisals, identifying areas for development and setting SMART objectives as part of a personal development plan Show less

Milwaukee, Wisconsin

• Streamlined manager reporting structure for minimum span of control and improved visibility, managing customer projects and assigned territories.• Created and implemented a Certified Professional Services Partner Progamme to ensure high skilled services delivery from our partners in Milwaukee through each state.• Implemented global services processes and methodology to ensure consistent project delivery, change control, reporting, feature requests and high customer satisfaction… Show more • Streamlined manager reporting structure for minimum span of control and improved visibility, managing customer projects and assigned territories.• Created and implemented a Certified Professional Services Partner Progamme to ensure high skilled services delivery from our partners in Milwaukee through each state.• Implemented global services processes and methodology to ensure consistent project delivery, change control, reporting, feature requests and high customer satisfaction scores.• Created and implemented a 6 week Training boot-camp for all our Client Delivery Managers and partner sub-contract engineers.• Managed a book of business that focused on strategic clients including Bank of America and JP Morgan Chase• Developed P&L reporting and aligned KPIs with clients´and companys´ business goals• Eliminated all customer and partner escalations through identifications of bottle necks and introduction of best practices in handling customer issues.• Worked closely with Sales in scoping services/projects• Ensured successful delivery of all Disaster Recovery and Cloud implementation projects.• Assisted Partners in sales by defining service offerings and capabilities.• Worked with all internal senior management to enhance service delivery lifecycle and customer satisfaction. Show less

Kilkis, Greece

Staff Sergeant, Red Beret, Airborne Division May 2003 –June 2005 • Trained new recruits.• Initiated change in training manuals and managed overall operations of the brigade.

Deerfield, Illinois

• Defined staff development goals and performance metrics.• Prepared weekly reports for upper management• Travelled locally to present requirements at client sites.• Collected, analysed and summarized clinical data for submission to regulatory agencies for product approvals and marketing projects.• Tracked actual performance against planned performance, analysing all variances and maintaining project control.• Strictly adhered to all regulations, procedures and ensuring all… Show more • Defined staff development goals and performance metrics.• Prepared weekly reports for upper management• Travelled locally to present requirements at client sites.• Collected, analysed and summarized clinical data for submission to regulatory agencies for product approvals and marketing projects.• Tracked actual performance against planned performance, analysing all variances and maintaining project control.• Strictly adhered to all regulations, procedures and ensuring all Medical requirements are met.• Assessed qualifications and capabilities of potential clients and sites.• Defined and ensured attainment of project deliverables• Created and executed project planning and facilitated communication between project resources and participants. Show less

Bachelor Of Arts (Ba), Business, Management, Marketing, And Related Support Services

European Baccaleaureate, Chemistry