Michael Erickson Email & Phone Number

With over 13 years of work experience in customer service and logistics, I was a Logistics Specialist at TFWW, Inc, a leading provider of transportation and logistics solutions. At TFWW, I managed international shipping operations, ensuring timely and accurate delivery of goods to customers across the globe. I also leveraged my CRM and supply operations skills to maintain strong relationships with clients, vendors, and carriers, and to optimize the efficiency and profitability of our logistics processes. Prior to joining TFWW, I was a Customer Service Specialist at RR Donnelley, a global communication services company, where I handled complex customer inquiries, resolved issues, and coordinated orders and shipments. I also have a background in sales and marketing, having earned a bachelor's degree in that field from Purdue University and worked as a Customer Service Manager at First Data Independent Sales. My core competencies include international shipping, CRM, supply operations, customer service, communication, and problem-solving. I am passionate about delivering excellence and value to our customers and partners, and I enjoy working as part of a diverse and collaborative team. My goal is to continue to grow and learn in the logistics field, and to contribute to the success and growth of TFWW.

Listed skills include Change Management, Continuous Improvement, Customer Service, Freight Forwarding, and 15 others.

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  Purdue University

  Sales/Mktg