Michael Erwin Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

New York City Metropolitan Area

• Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications• Receive direction from managers and exercise judgement within defined policies and procedures• Develop understanding of bank products and services to connect to customers' needs• Interact with customers to demonstrate care and build relationships• Provide appropriate options for bank products and services to customer• Refer customers' financial needs to other bankers and partners as needed

Manhattan, New York, United States

Bryant Park, New York City, Ny

Toms River, New Jersey, United States

Beach Haven, New Jersey, United States

- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.- Organize daily ride assignments, along with scheduling breaks.- Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.- Trained new employees on ride operations, pointing out safety mechanisms and features.- Worked with park management to help create safety programs and policies then helped with the instructing of programs by leading group sessions. - Monitored facility to verify visitors and personnel adhere to rules and safety procedures to protect guests and reduce liability risks.- Interacted with guests with a friendly, patient manner to deliver a positive, fun experience.

- Operate amusement park rides and ensure safe operation- Assist guests with boarding and exiting rides- Perform safety checks and routine inspections- Enforce ride safety rules and guidelines- Provide excellent customer service and address guest inquiries- Monitor ride area for any safety hazards or issues- Handle emergency situations calmly and efficiently- Perform basic maintenance and report any malfunctions

Customer Service And Banking Intern

Participant in a leading national career development program that prepares young adults for roles in the banking and finance industry.

Associate'S Degree, Business Administration And Management, General

Education record