Michael Eubank Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

San Francisco, California

Van Ness- Developed business case and partnered with leasing/real estate team to force property owner into long overdue repairs including a $250k roof renovation. - Developed business case leading to facility upgrades of cardio and personal training equipment along with a complete floor layout change resulting in improved user functionality. - Consistently ranked #1 amongst the District in Net Promoter Score (customer satisfaction). - Developed nine team members to be promoted to larger roles within the company, including General Manager and Senior Fitness Specialist. - Utilized change management experience to successfully navigate team through difficult organizational and operational changes while reducing turnover and continuing to deliver a profitable P&L. Ocean Avenue- Developed business case leading to facility upgrades of HVAC, elevator, cycle, and cardio equipment.- Selected as District Captain to mentor peer group in effective process implementation necessary to drive group improvement of KPIs along with leading District New Hire Orientation and Sales Foundations training. - Developed four team members to be promoted to larger roles within the company. - Accomplishments were recognized by being promoted to larger GM role at Van Ness.Marathon Plaza- Quickly adapted to a new industry and was able to turn around a struggling Fitness business; recognized for delivering #3 increase in Personal Trainer headcount and #1 increase in active client growth out of 113 clubs in 2016. - Delivered “All Time Highs” in seven of eight KPIs within first year of role. - Developed five team members to be promoted to larger roles within the company. - Accomplishments were recognized by being promoted to larger GM role at Ocean Avenue.

San Francisco, California

- Recruited, hired, and trained a team of over 100 people to open a new flagship store location; including nine direct report Department Managers and eight Assistant Department Managers. - Created a fun and dynamic environment based on trust in order to immerse an entire new team in company culture focused on sales and service. - Delivered an 11% increase over budgeted sales in year one along with leading new stores in new accounts to budget; growing the business to over $35MM sales revenue in year two. - Developed a combined 22 Sales Associates, Assistants, and Department Managers to be promoted to larger roles within the store and throughout the company.

San Francisco, California

- Multi-unit leader responsible for the oversight/financials for 11 departments throughout Northern California, Las Vegas, and Hawaii. - Created processes and standards that could be verified frequently through partnership with Store Managers in order to continually develop Department Managers into strong merchants with the ability to drive results. - Analyzed sales data and demographics in order to communicate in-season feedback to divisional buying team in order to improve both product assortment, allocation, and flow resulting in increased sell-thru and increased profit margins. - Delivered top year over year results within the division, growing revenue from $40MM to $45MM. - Awarded “Anniversary Cup” for best RMM performance in the NCal/Vegas/HI market. - Pioneered a “virtual branch visit” vastly improving team adaptability and accountability; this virtual branch visit would later be adopted as a best practice both throughout the division company-wide as well as cross-divisionally throughout the region. - Developed a combined 11 Managers and Assistants to become promoted within the division while creating and maintaining a backfill plan for succession. - Recognized for accomplishments by being promoted to open a new location as Flagship Store Manager, Nordstrom Rack.

Novi, Michigan. Minneapolis, Minnesota. Chicago, Illinois.

Chicago, IL- Grew revenue from $11MM to $12.5MM in a single year by working directly with buyers to improve product mix while constantly working to develop the team. - Supported the growth and productivity of the department top seller to be recognized as the top volume sales associate in the company/division. - Received “Department of the Month” award multiple times. - Developed and promoted three team members to larger roles in other departments/locations.- Accomplishments were recognized by promotion to Regional Merchandise Manager.Minneapolis, MN- Took over a department that had run double digit decreases for 20 months in a row and made an immediate impact on culture resulting in a month one increase. In four month’s time was able to decrease the YTD deficit by half through fiscal year end. - Developed and promoted three team members to other departments and eventually a fourth to replace myself. - Received numerous awards for “Department of the Month” as well as our top annual award of “Anniversary Cup”. - Grew department revenue from $3MM to $4.5MM. - Independently tracked shoe singles for one full year in order to develop a new process to account for shoe singles. This process effectively moved YTD Shrinkage from 2.3% to 0.6% and would be adopted division-wide throughout the company. - Recognized for accomplishments by being promoted to the #1 revenue grossing department at Michigan Avenue. Novi, MI- Recruited, hired, and trained a staff of 15 people to open a new location/market. - Continually developed team members leading to four of them being promoted both within the department and to other locations/departments. - Grew sales revenue from $2.5MM to $3.5MM. - Received numerous awards for “Department of the Month”. - Recognized for accomplishments by being tapped to move to a struggling department at the Mall of America.

Columbus, Ohio

- Responsible for hiring, onboarding, and training of new team members along with developing a business plan and scheduling staffing accordingly. - Ensured sales team exceeded both personal and department sales goals by delivering outstanding customer service through teaching, coaching, and leading by example. - Recognized for accomplishments by being promoted to open a new location/market as a Department Manager.

Columbus, Ohio

- Selected as peer mentor to help onboard, train, and develop new team members. - Received award for top year over year increase in personal sales production. - Individual efforts were recognized by being promoted internally to Assistant Department Manager.