• Supervision of stock rotation staff and working closely with management.• Checking off stock items as they arrive into the warehouse.• Inspection of my assistants completed workload.• Assistance with customers via phone and email.• Weighing of plant seed for customer orders with accuracy at all times.• Checking out of and correction of orders using the Shopify application for picking orders.• Use of Outlook on a daily basis along with Microsoft Teams.• Shipping of customer pallet orders to their correct destinations.• Working closely with DPD drives for the collection of customer orders.

• Maintain relationships with key decision-makers at partner brands.• Day-to-day management of Mulligan’s website, working alongside our developers to ensure timely updates, optimal functionality, improvements, and measuring impact of changes to uncover opportunities for optimisation. • Operations of the online store via Meridian, InselHealth and Canva systems• Assisting customers via the Internet, email, and phone, resulting in a 20% increase in customer satisfaction ratings. • Collaborate with marketing teams to plan and execute joint marketing campaigns• Implemented efficient stock control procedures, reducing out-of-stock instances by 15%.• Updated and maintained product information and promotions on the Mulligans' website, resulting in a 10% increase in online purchases. • Streamlined order processing using the till machine, reducing processing time by 20%.

• Use of Salesforce, Swift Queue and CRM Systems for booking, alleviating waiting times. • Operation of the School Line assisting school principals and crèche owners with Covid-19 queries and protocols.• De-escalating heightened members of the public during the pandemic offering calm, constructive, and supportive advice.

• Cash handling and operation of tills while maintaining my cash balance. • Covering all areas of the store to meet business needs, while working under consistent pressure. • Providing excellent customer service as reflected through positive feedback from customers.

• Scanning and completion of stock checks. • Streamlining production to continuously improve order times. • Preparing and completing warehouse orders for delivery or pickup according to the schedule.• Checked out products to be dispatched by the outgoing warehouse team on time.

•Use of in-house digital warehouse system for order picking, the removal of items from the storage shelves to the designated dispatch area for sorting and packaging.•Assembling of orders for customers. Accuracy and high attention to detail required as orders varied in size from quiet small to multiple large shipping boxes.•Liaison with managers and team leaders at all times, updating them on the progress of orders as they progressed through the dispatch chain.•Accurately printed labels and assigned them to the correct orders. Completing visual inspections and GDP on boxes to ensure that all adhere to work order expectations and that each package was up to standard.