Support Analyst role at an end user running Nav 2009 Classic + RTC, I am responsible for the smooth operation of the business' IT systems in the Northern-Hemisphere, using Zendesk and more recently Freshdesk ticketing systems. Working in a team of two with my colleague who is based in the US, managing time and communicating issues raised by users is an important part of my role. Outside of NAV 2009, I am responsible for investigating issues with stock feeds which we maintain and send out to customers using PHP scripts through a cron scheduler so I have some experience with PHP and Linux and SQL. Also, identifying and investigating issues through Magento web store for the business website and investigating issues with orders or payments made through Stripe or Paypal.

Customer Service Consultant role at The Nav People, I am responsible for the raising, closing and triaging of incidents using ZenDesk investigating issues reported by a number of end users and either solving the issues personally or passing along to 2nd line or developers for resolution. During my time at The Nav People I have learned how to manage my time between triaging incidents to other teams or working within my own team solving my own personal incidents. I have been using various versions of Dynamics NAV from 2009 to Business Central and investing incidents regarding invoicing, sales order processing and small amounts of debugging to find out specific causes of issues for the customer

Looking after and maintaining 3 separate installations of NAV, two NAV 2015 and one NAV 2009 R2.Day to day support work assisting Head Office and Field based colleagues with queries regarding data and our custom built colleague portal.Using Excel/SQL to interrogate data, solve issues and maintain a smooth user experience.Testing new systems that our in-house development team build and making sure they are easy to use and function properly and are correctly integrated into our other systems.

Working in a very busy company with myself and the IT support manager taking on all system support calls including problems working within Microsoft Dynamics NAV 2013 and helping to organise the company’s movement onto NAV 2017 including setting up data and backing up the SQL databases from one to the other. Dealing with Jet Reports daily has enabled me to become more proficient in Excel documents and report building for the directors of the company as well as project work involving the implementation of UPS and FEDEX into the core system to ensure the smooth operating of the warehouse situated on site. I am able to work unsupervised as the manager was based in the Lake District and I was at head office alone situated in Alfreton in Derbyshre. I am highly proficient at operating software and pick tasks up quickly and accurately work to deadlines given the correct training.I am able to quickly build a rapport with fellow colleges and will always strive to do my best to improve their experiences at work so that everyone can work smoothly and for the good of the company

Working as part of a larger support team supplying end-users with assistance using remote sessions via Bomgar and other means as a lot of the users were based in European countries such as Germany, France, Denmark etc. Although the majority of the incidents raised and dealt with by myself were using Microsoft Dynamics NAV 2003, I did receive training in using and supporting other ERP software such as Jeeves, AX 2012, C5 and Hyperion. As most users were in other countries my conversational skills and patience were useful to help users in different time zones and connecting to their system either through Bomgar, RDP connection or Citrix Programme Neighbourhood. I briefly also used SQL management studio to take a more in depth look into users’ permissions on SQL servers which were the backbone of the majority of the ERP software we used.

This role involves helping staff members solve issues they are having with Navision, looking for ways round problems and applying a fix. It requires a deep understanding of warehouse practises (such as building warehouse and item journals, scanner operations and bin locations), as well as knowledge of how every aspect of the business operates. The system we use is a split system, meaning I am required to understand how multiple databases work in relation to one another alongside file movement operations. I am also required to understand how customer and supplier integrations work in order to be able to ensure a smooth running of the business, and fix any issues that may arise. Therefore the role also requires interaction with customers who are having IT issues.

As a Sales Supervisor I was responsible for the management of a small team of employees, driving sales targets and delegating tasks for the improvement of the store. During my time with the company I passed all internal exams regarding product knowledge and successfully passed the Supervisor Career Development Programme which trains Supervisors to become Store Managers.