Michael Evans Email & Phone Number

Sheboygan, Wisconsin, United States

Design, implement, and maintain multiple Terminal Services environments with load balancing.Configure and maintain DFS sharing structure with failover clustering.Administer and maintain Windows serversAdminister VMWare environmentAdminister NetApp shared storageTroubleshoot and resolve complex technical issues for end user workstations and server systems.Provide detailed descriptions of issues and resolutions in Freshservice ticket tracking systemField/troubleshoot/resolve help desk calls and emailsPrioritize tickets and tasks.Monitor server system alerts using SolarWindsPassword resets / Account unlocksOperating System install/upgrades.Application installation/configuration/troubleshooting.Secure servers through regular patching and updatesManage Exchange Online messaging systems infrastructureMonitor daily backups and ensure successful data restoration capabilityPerform Active Directory moves, additions, and changesEndpoint and Server security and hardeningPerform additional responsibilities as requested to achieve business objectives

Glendale, Wi

Provide a high level of professionalism, teamwork, and self-motivation skills.Creating and Maintaining network documentation.Support and manage multiple client network environments.Troubleshoot and resolve complex technical issues for end user workstations and server systems.Diagnose and resolve software, hardware, and connectivity issues.Configure / Troubleshoot Backup Software: Datto, StorageCraft, Veeam, Backup Exec, Windows Server BackupManage server systems and virtual servers using VMWare and Hyper-V.Management of Firewall and Web Filtering systems: FortiGate and Dell SonicWall.Provide detailed descriptions of issues and resolutions in Tigerpaw and Connectwise Manage ticket tracking systemField/troubleshoot/resolve help desk calls and emailsPrioritize tickets and tasks.Monitor server system alerts using Connectwise Automate.Password resets / Account unlocksOperating System install/upgrades.Application installation/configuration/troubleshooting.Troubleshoot Mac systems

Wauwatosa, Wi

Troubleshoot and resolve complex technical issues escalated from Tier 1 teamDiagnose and resolve a range of software, hardware, and connectivity issuesAsk probing questions, researching, analyzing, and rectifying problemsProvide detailed descriptions of issues and resolutions in Autotask ticket tracking systemCreate tickets using Autotask ticket tracking systemField/troubleshoot/resolve help desk calls and emailsPrioritize ticketsMonitor server system alerts using KaseyaPassword resetsAccount unlocks

Wisconsin

Prepare classroom for daily in-class labsRe-imaging classroom workstations using GhostAssist students with technical courseworkTroubleshoot workstation issues for students and facultyDocument workstation issues and resolutionsIdentifying and correcting printer issuesPassword resets

Ensure good quality of printed product to be sent to Finishing DepartmentEnsure consistency by maintaining a computer log of finished product per skidMaintain a computer log of rolls consumed, paper used/wasted per roll, run time of the rollGeneral area cleaning and press maintenance