- Public Cloud Solution Design & Documentation- Managed IT Services Design & Documentation- Customer Off-boardings- Product Testing & Documentation- Network Design & Documentation

- Internal Process Automation & Product Development (ConnectWise Manage & Automate, Bespoke In-house)- Project Design and Implementation- Project Documentation and Training- Public Cloud Design and Implementation (Azure, AWS)- Citrix XenApp / XenDesktop / Cloud Design and Implementation- Audit & Discovery Frameworks- vCIO Consultancy to C-Level Customers

- Service Desk Escalations- Supporting Engineers with Technical Resolutions and Ticket Management- Out of Hours Escalations- Resolution of Critical Incidents- New Client Onboardings- Consulting on Network and System Upgrades with Clients- Infrastructure and Systems Projects

- Call logging and escalating tickets to senior engineers- Liaising with 3rd parties to resolve line of business and network related issues- 1st line desktop support (Windows XP, 7 & 8)- Assisting with the setup of EPOS systems- Experience with Citrix XenApp- Troubleshooting wireless issues (Cisco Meraki & Ruckus)- Administrating windows servers (2003, 2008 R2 & 2012)- Supporting active directory environments- 1st line support for Exchange (2003, 2007, 2010, 2013 & Office365)- Adding printers to servers, troubleshooting connectivity issues and providing onsite hardware support- Building & installing end user computers using WDS- Repairing hardware related issues for desktops & laptops- Administrating BlackBerry Exchange Server- Supporting mobile devices (BlackBerry, Android, iOS)