Michael Everson Email & Phone Number

Seattle, Washington, United States

- Managed an IT Support Team across multiple regions, providing guidance, training, and support while enforcing and creating standards. - Developed equipment standards, inventory management tools, upgrades, and support for IT systems, including Cell Phones, iPads, PCs and Macs. Streamlined procurement workflow with our warehouse and HR Teams for optimal purchases and efficient onboarding. - Resolved escalated technical issues and provided timely support to the team. Documented, trained,… Show more - Managed an IT Support Team across multiple regions, providing guidance, training, and support while enforcing and creating standards. - Developed equipment standards, inventory management tools, upgrades, and support for IT systems, including Cell Phones, iPads, PCs and Macs. Streamlined procurement workflow with our warehouse and HR Teams for optimal purchases and efficient onboarding. - Resolved escalated technical issues and provided timely support to the team. Documented, trained, and enforced processes. - Assisted in scheduling jobsite mobilizations, ISP ordering, and demobilization. Ensured project site systems were secure, up-to-date, and optimal. Lead team to assist with firmware schedules and health reporting. - Developed and implemented help desk procedures and standards. Monitored ticketing system, prioritized tasks, and ensured prompt resolution of IT support requests. Enforced ticketing expectations and tracked problem resolution via SLAs and various reporting. - Collaborated with external vendors to procure necessary IT equipment, software licenses, and services, contributing to product roadmap development that aligned with company goals and budget. - Created and enforced IT policies, procedures, and best practices to ensure security, data integrity, and regulatory compliance. - Assisted in preparing IT budgets and monitored expenses. - Stayed up to date of latest technology trends and assessed their impact on the organization. - Collaborated with cross-functional teams to deliver technology solutions meeting their requirements. - Established regular communications with executives, department heads, internal IT team, and end-users regarding pertinent IT activities. Show less

Seattle, Washington, United States

- Led regional IT technicians in daily task planning and execution. - Conducted quarterly and yearly performance reviews for technicians. - Managed mobilization, deployment, monitoring, maintenance, upgrades, and support of jobsite networking and technology equipment. - Handled ordering and billing for jobsite connectivity, copiers, network equipment, and mobile devices. - Managed Mobile Device Management (MDM) and inventory. - Created and terminated user accounts; assigned… Show more - Led regional IT technicians in daily task planning and execution. - Conducted quarterly and yearly performance reviews for technicians. - Managed mobilization, deployment, monitoring, maintenance, upgrades, and support of jobsite networking and technology equipment. - Handled ordering and billing for jobsite connectivity, copiers, network equipment, and mobile devices. - Managed Mobile Device Management (MDM) and inventory. - Created and terminated user accounts; assigned proper licensing for applications. - Administered software and security consoles, monitoring network traffic and providing licenses to end users. - Oversaw equipment health and firmware upgrades on jobsites. - Monitored help desk and ticketing system for trends and improvements. - Troubleshot regional office network issues and provided tier 4 support for escalated tickets. - Provided technical solutions aligned with company business practices. - Delivered high-level training at manager and PE meetings. - Authored KB articles for advanced training, support, and workflows. Show less

Seattle, Wa

- Troubleshot network issues in regional offices and provided user account management. - Mobilized and set up networking and technology equipment at jobsites, configuring connectivity equipment. - Provided on-site technical support during jobsite operations and managed copier configuration and support. - Oversaw inventory management and conducted QA/QC checks on laptops before distribution. - Assisted in monitoring software and security consoles for license distribution and… Show more - Troubleshot network issues in regional offices and provided user account management. - Mobilized and set up networking and technology equipment at jobsites, configuring connectivity equipment. - Provided on-site technical support during jobsite operations and managed copier configuration and support. - Oversaw inventory management and conducted QA/QC checks on laptops before distribution. - Assisted in monitoring software and security consoles for license distribution and network traffic. - Managed regional help desk tickets, troubleshooting office and jobsite technology equipment. - Provided tier 3 support for escalated tickets and handled level 3 security escalations for virus and phishing alerts. - Participated in end user training and authored KB articles for advanced support.- Contributed to the IT Management committee, evaluating, and defining processes for software and vendor analysis and improvement. Show less

Seattle, Washington, United States

- Available for walk-up inquiries and level 1 ticket creation, escalating to tier 2 as needed.- Prepared computers and mobile devices for new users or upgrades, creating user documentation and KB articles.- Provided local and remote software support, maintained inventory, and ensured equipment compliance.- Assisted in patching and maintaining end-user equipment to meet company standards.- Installed company-approved software and supported video conferencing meetings, providing… Show more - Available for walk-up inquiries and level 1 ticket creation, escalating to tier 2 as needed.- Prepared computers and mobile devices for new users or upgrades, creating user documentation and KB articles.- Provided local and remote software support, maintained inventory, and ensured equipment compliance.- Assisted in patching and maintaining end-user equipment to meet company standards.- Installed company-approved software and supported video conferencing meetings, providing end-user training.- Participated in IT meetings and troubleshooted network issues in regional offices.- Installed user profiles on computers, provided training and onboarding for optimal technology usage.- Managed inventory and ensured equipment compliance with latest updates and standards.- Provided local and remote support, troubleshooting problems with jobsite technology equipment.- Managed personal tickets in queue, created and maintained computer images.- Provided level 2 security escalations and contributed technical solutions in a collaborative IT team setting.- Created KB articles, IT documentation, and workflows.\ Show less

Seattle, Washington, United States

- Provided walk-up assistance and created level 1 tickets, escalating to tier 2 when necessary.- Prepared computers and mobile devices for new users or upgrades, creating user documentation and Knowledge Base articles.- Offered local and remote support for software issues, maintaining inventory and ensuring equipment compliance.- Assisted in patching and maintaining end-user equipment to meet company standards.- Installed company-approved software, supported video conferencing… Show more - Provided walk-up assistance and created level 1 tickets, escalating to tier 2 when necessary.- Prepared computers and mobile devices for new users or upgrades, creating user documentation and Knowledge Base articles.- Offered local and remote support for software issues, maintaining inventory and ensuring equipment compliance.- Assisted in patching and maintaining end-user equipment to meet company standards.- Installed company-approved software, supported video conferencing meetings, and provided end-user training.- Actively participated in IT meetings. Show less

Issaquah, Wa

Crew Member duties included:Concessions:Handling money and serving guests promptly and efficiently.Taking orders and Balancing the tills every night on dutyTicket counter:Theater checks and updates, taking tickets from guests and greeting them.Usher:Cleaning theaters quickly and guiding guests to proper lines, theaters, etc.

Bellevue, Wa

Customer service and worked with jewelry, new experience helped open my mind to new things and ways of selling. Seasonal job for the winter break from school.

Redmond, Wa

As a crew member, we had to cross train with every station. Duties included grill cook, fry cook, toppings/condiments, bun grill, and expedite to get the food to the customer. Most shifts consisted of closing and cleaning the restaurant. Cleaned out fryers, grill, main dining room, bathrooms and kitchen.