Michael Fabrizio Email & Phone Number

Mesa, Az, Us

Castle Rock, Co

· Inspected and reviewed client data to ensure 100% compliance with USDA National Organic Program regulations.· Executed farm-to-fork food certification by analyzing data to ensure the integrity of all food products. · Collaborate with 230 independent business owners, educating and certifying client’s organic products.· Delivered consistent follow up with business owners after each audit, to answer questions and resolve any outstanding issues. · Responded to issues quickly by using coaching and problem solving to provide immediate resolution, which improved customer retention. · Maintained high level of professionalism with all personnel, even in high stress situations.

· Product manage 3 apps and act as business owner for related hardware by balancing stakeholder priorities and planning for future business needs· Create training materials for app/hardware use and troubleshooting to ensure successful adoption, displayed in SharePoint; audience includes IT Helpdesk, Supply Chain, and restaurant management· Implemented GS1 Standards-based supplier scorecards that reduced label issues by 27% and increased data accuracy for new e-Traceability program· Supervised and scheduled 44 people weekly to enforce and monitor food safety programs across 2300 restaurants; personally responsible for escalated issue resolution· Assisted project managers in budget allocation by developing and presenting project business cases· Improved restaurant compliance with e-Traceability program by 25% through persuasive communication with Field Leaders and restaurants, and enhancements to program metrics and reporting(Previously Supply Chain Compliance Consultant from April 2017 - Dec 2017)

Denver Metro Area

· Organized periodic visits to supplier facilities so team could provide more informed responses to guests· Helped integrate food quality reporting into Salesforce, enhancing trend analysis and improving response times· Served as a Salesforce Administrator with supplemental access for development and restoration· Restructured online refund process allowing Customer Service Team to refund in minutes instead of days· Effectively and efficiently responded within 24 hours to an average of 18,000 guest comments annually via email or phone regarding Chipotle, Tasty Made, Shophouse, and Pizzeria Locale· Communicated guest concerns and coached restaurant managers to ensure improved experiences(Previously Customer Service Coordinator from February 2015 - May 2016)

· Managed reservations and contracts for luxury-vehicle customers· Administered 50 car fleet of luxury vehicles, ensuring highest resale value· Accurately calculated and tracked location’s revenue on a daily, weekly, and monthly basis

· Assisted with account management of 80 cart fleet in addition to other high visibility responsibilities

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies

High School Diploma