Michael Feiler Email & Phone Number

Syosset, Ny, Us

Huntington, New York

Responsible for the management of all day to day operating functions at the company’s headquarters, which included installation, warehouse and technical support.• Managed the overall productivity and quality of over 40 installers, warehouse personnel and outside contractors. • Responsible for surveys, delivery and installation of all smart boards and projectors in the NYC school systems, as well as in Long Island and Upstate NY.• Responsible for OSHA training of all employees.• Implemented new policies and procedures to successfully help reduce all overtime hours by 20%. Also helped to set the standard for measuring productivity for all installers.

Oversee safety of: 300+ employees, outside and inside plant, work center, construction, vehicles, and equipment covering 2000 square miles in the Bronx, New York. Increased safety compliance 20% in first six months of employment, and continue to incrementally reduce personal injury incidents. Manage $400K annual budget.• Proactively coordinate 80+ safety checks essential to an accident-free workplace and worker awareness and compliance per month, including: monthly facility, ladder and vehicle inspections; weekly safety roll-ups, and toolbox meetings• Conduct all motor vehicle accident and personal injury reviews; tailor associated employee training, coaching and/or disciplinary action accordingly

Led Company project management teams responsible for timely and accurate fulfillment of voice and data telecommunications work subcontracts throughout Long Island and the Greater New York Metro area.

Completed consecutive 3-1/2 -year Area Operations Manager assignments in North Queens and South Queens.South Queens:Managed >$5M annual capital/expense budget, and directed field engineering and installation of fiber optic and broadband services (FiOS). Oversaw two work centers, ten direct management reports, 130 specially trained associate employees and contractors, and fleet of 150 vehicles. Represented Verizon as contributing member of Queens County Safety Committee.• Consistently met/exceeded all quarterly performance targets: provisioning, maintenance, design operations, facility assignment, network monitoring, control and surveillance• Improved first time dispatch rate, lowered dispatch volumes and associated costs by 20%; proactively analyzed metrics and reports, identified outliers and modified operations accordingly• Reduced competitive risks in densely populated areas: completed design and build of complex multi-dwelling projects, including NYC Housing Authority, on time and within budgetNorth Queens:Guided 160 outside plant technicians to highest productivity rating in downstate New York. Led across the board installation, repair and cable maintenance operations in two Long Island work centers serving ~450K access lines. Chaired Queens OSHA Safety Committee.• Doubled rate of cable maintenance upgrades/repair: combined accountable performance management, ongoing training, and skills-based work assignments to increase operating efficiency, reduce costs, and increase customer satisfaction and retention• Partnered with Construction teams to accelerate installation and provisioning of fiber and high cap lines

General management of the Network Operation for the Bronx/Queens District encompassing 1.4 million customers and 765 employees (65 management, 700 unionized labor). Service delivery goals include on time installation of residential and business pots/digital services, maintenance of outside plant aerial and underground facilities, and customer growth and retention. Managed $50-60 M annual expense budget, managed key IBEW/CWA stakeholders, and developed schedules, budgets, and performance standards.Accomplishments include:Reduced operating expenses by $1M over the period.Improved service results in all key customer indicators. Reduced Average Daily Mtce Workload By 45% From '03 to '04 (1639 vs. 891).Improved safety resulting in $600k annual savings in lost time.Improved productivity and quality standards throughout region by 5 to 10 percent.

Management of the day to day operations of installation, repair and cable maintenance teams in the Hempstead and Wantagh work centers. Approximately 450,000 access lines maintained by 18 team leader groups and 260 outside plant technicians. Responsible for maintaining high levels of customer care indices through dedicated quality, productivity, and customer care standards and initiatives.Accomplishments include:Moved Wantagh work center to highest producing team in Downstate Region.Met expense budgets for all work centers under responsibility.Created cable maintenance training program to increase efficiencies.Worked jointly with construction teamed facilitate new order provisioning for fiber and high capacity services.Participated on Nassau County safety committee to assure OSHA related initiatives and procedures were exceeded.

Supervised all field installation and repair activities for POTS and data services in the Maspeth and Bayside work centers. Managed 15 to 18 field technicians and took lead role for many Corporate initiatives.Developed template and program for joint Union Company safety programImproved installation intervals by 15% annuallyImproved on quality through reduction of installation and repair repeat codesFacilitated the promotion of three field technicians to supervisory roles in other work centers.Improved team safety for occupational and motor vehicle results each year.

Associates Degree, Business Management

Business Management