Michael Florence Email & Phone Number

Bellevue, Wa

T-Mobile USA, Bellevue, Washington • 2010-PresentA leading wireless tele-communication services providerSenior Technology Solution Manager (5/2017-Present)Leading an on-shore/off-shore development team responsible for the development and delivery of API/micro-service/TIBCO services for major enterprise billing and commerce projects• Responsible for over-all delivery of middleware for one of the largest programs in the company • Received U2.0 Team of Quarter in Q2 2016. • Received personal award for proactive leadership in Q4 2016. Manager, Software Development (11/2010-5/2017)Leading an on-shore/off-shore development team responsible for the e-commerce, telesales and product catalog applications for T-Mobile.• Responsible for building out the new T-Mobile eCommerce systems, leveraging IBM Web Sphere 7, Sterling Configurator (CPQ) and Sterling Order Management (OMS). All are part of the IBM Smarter Commerce Suite. • Built and managed a new WebSphere development team to replace an outgoing consulting team. • Built and managed a new Product Catalog development team• Built and managed a Configuration Management team• Reviewed and approved all functional and technical design specifications. • Standardized development and deployment processes to produce repeatable quality results

Directed a 15 person high performance development team. Reviewed and approved all functional and technical design specifications. Managed project and resource prioritization. Managed QA and Deployment for all projects. Participated in all new project proposals. Managed all corporate IT functions.• Standardized processes to produce high quality, repeatable results.• Led the development effort on all projects. A sample of the projects are listed below:o Time Warner Cable Symphonio 4Kids Entertainmento Adidas o MyContento CBS College Sports XXL Player o Intelecomo Karastano Redken o Womens Pro Soccero Mhz Networkso Lumicor

Directed comprehensive operations activities to ensure optimal performance of portal, network, and over 150 servers in more than 75 locations nationwide. Oversaw IT projects, field deployments, NOC, configuration management, and data warehouse network to drive superior service delivery and customer satisfaction. Spearheaded voice communications, systems integration, systems security, and systems acquisition initiatives. Reviewed design specifications and contributed to product team prioritization by participating in product steering and change control meetings. Led customer/vendor negotiations to achieve outstanding business deals. Managed 32-person team and $4M-$6M budget.• Led team in accomplishing 100% uptime for Production Portal in 3 consecutive quarters.• Reduced errors and enhanced communication by launching change management process.• Slashed errors 75% by introducing effective configuration control processes.• Achieved 0.5 points above mean for organization in satisfaction/morale survey.

2005-2006:Managed and motivated 35-person team budget in portal engineering, operations, and configuration management to ensure optimal quality and customer satisfaction. Developed processes to enhance change management and configuration control. Played instrumental role in forging key partnerships.• Lowered costs and improved reliability by deploying new portal design.• Created and introduced scalable data warehouse design.• Streamlined software design and development activities by launching standard processes.2003-2005:Directed Moxi Service deployments and led 30-person team in operations, configuration management, and publications. Served as point person for cable executives.• Propelled Moxi deployments from 100 to 100K.• Enabled deployment to 400K+ cable customers by building team and creating processes.• Secured patent by designing innovative user interface.

Built 20-person Digeo Portal engineering team from ground up and spearheaded development of iTV portal. Drove strategic planning to support start-up company operations and led hardware/software contract negotiations.• Achieved live portal within 6 months.

Directed 20-person engineering team in supporting comprehensive internet operations and developing Click2Learn Portal. • Contributed to success of web-based course authoring system by designing interface.• Completed development of new e-learning portal in 4 months.

Led 30-person engineering team in authoring product design, development, and production. Managed product specification and project scheduling.• Designed ToolBook Assistant product interface.• Achieved 3 complete release cycles for ToolBook product line, from product requirements to shrink-wrap.