Michael Flory Email & Phone Number

Tempe, Arizona, United States

Responsible for resolving complex customer-reported issues across a range of products and services. This role involves leading cross-functional efforts to troubleshoot advanced technical challenges, integrating new products into the support structure, and ensuring the Customer Care team is operationally prepared. Collaborating with external partners, leading interdepartmental initiatives, and providing mentorship to enhance team performance and capabilities.

Tempe, Arizona, United States

Serve as the escalation point within Customer Care for Iridium’s advanced technical products and services. Responsible for handing escalated developer-related and advanced troubleshooting cases internally and for Iridium's commercial partner network. Develop training content with focus on new products and services as well as existing complex systems. Creation of reports for regular management review to ensure proactive business decisions.

Tempe, Arizona, United States

Provides second-level support and troubleshooting to Iridium’s global network of service providers and internal customers for all Iridium voice and data products and services in a physical 24x7 environment. The Technical Support Lead has additional responsibilities for his/her shift including directing day-to-day work activities, scheduling, shift coverage, customer escalations and coordination with other leads and management.

Tempe, Az

Providing level 2 support on Iridium's services such as data, voice, messaging, provisioning and prepaid for both internal and external customers. Responsible for ensuring that the highest quality of service is provided in order to maintain and continue to promote superior customer satisfaction. Participate in team projects such as the testing of new Iridium products/services.

Tempe, Az

Supporting the company’s financial applications which include Microsoft Dynamics GP, Dynamics 365 CRM, Journyx, Prophix and other SQL based systems. Monitor system tasks, ensuring that they run as scheduled including backups, inquiry snapshot and data transfers to and from external systems. Assist with user account administration and security for all financial applications with a focus on required documentation of controls.

Assume responsibilities for the administration of TDO specific applications as an Applications System Administrator for the Program Management Office. Manage projects for deployment and upgrades of existing tools and provide support for new tool definitions and related project planning.

Job duties include the support and maintenance of desktops, laptops, mobile devices, peripherals and all associated operating systems and applications for users in a multi-site corporate environment. Maintain inventory databases and assist system administrators as needed. Create and maintain support documentation while participating in system upgrades and other department projects.

Provide technical assistance to computer system users in person, via telephone or from remote location. Provided assistance concerning the use of computer hardware and point of sale software, including printing, installation, electronic mail, and operating systems. Coordinated new store opening including store setup, equipment orders, and vendor dispatch.

Experience at store level in a senior position with focus on growing business and timely, quality repairs. Most recently executing residential and Best Buy for Business computer repairs, network installations, and general hardware and software troubleshooting. Providing assistance to other technicians with their daily work in a client’s home or place of business.