Michael Francis Email & Phone Number

• Responsible for retaining 2 million dollars in yearly revenue from diverse clientele through account management and customer service skills.• Main point of contact for all client communications for assigned accounts and deliver an effortless overall customer experience.• Perform monthly audits on the client’s product performance and make recommendations to clients and fulfillment on any and all adjustments deemed necessary to improve the overall return on investment.• Resolve all account issues originating from either in-bound customer inquiries or requests from internal work groups, including payment, collections, product performance, product education, or any other account concerns.• Provide clients and sales representatives with training and understanding of digital products across all media platforms.

• Responsible for retaining minor accounts from diverse clientele through account coordinating and customer service skills.• Aided Sales Representatives and clients with all questions/concerns regarding accounts and made the necessary revisions for resolution.• Participate in outside sales meeting with representatives to aid in signing new clientele.• Collaborated with sales representatives to develop marketing initiatives for interested clients.• Gather all information from sales orders including payments, legal documents, and customer verification to process purchases resulting in millions of dollars in revenue.

Selected to ensure the quality, order accuracy, and timely delivery of patient meals. Provide basic education materials, distribute diet specific menus, assist patients who are unable to order, and explain the room service program/ordering process. • High reliance on communication skills needed on a daily basis due to heavy interaction with patients, hospital staff, department staff, and families.• Promoted to team lead of Hospitality staff and in charge of five employees in a successful effort to decrease average meal delivery time by 25 minutes.• Was an active part of a dietary staff that ranks the highest department at Millard Fillmore Suburban Hospital according to Press Ganey Surveys.