Lead and oversee a team of analysts in creating specifications for client ERP systems, ensuring accuracy and adherence to project requirements.Monitor and report client Service Level Agreements (SLAs) to ensure timely and accurate metrics, providing insights and recommendations for improvement to key stakeholders.Foster and maintain strong internal relationships with development teams across multiple platforms, facilitating regular scrum sessions to align priorities and ensure timely delivery of reports according to Service Level Objectives (SLOs).Design, implement, and manage efficient tracking methodologies within ServiceNow for handling and processing requests, ensuring streamlined workflows and effective communication.Supervise an inventory team of analysts responsible for retrieving and ingesting mobile data, conducting quality assurance checks on lines and devices to maintain accurate inventory records and facilitate smooth operations.

Responsibilities Manage the relationship between Tangoe and the executive client team at one of the leading multinational financial corporations. Responsible for the management of all on and off-shore resources, overseeing an expense analytics team comprised of members who work to validate all IT services for the client. Analyze all billing inventory information on a month to month basis to ensure the client's data is presented with pinpoint accuracy. Accomplishments Improved the process for managing the client's database of network inventory by roughly 600% measured in man-hoursEstablished a new offshore team and trained all team members in how to analyze client invoicing, inventory, and how to audit a typical IT invoice. Skills Used Utilized a deeper understanding of excel pivot tables, vlookups, and index match functions to enhance current processes. Excellent communications skills - Mediated with the client's executive teams in North America, the United Kingdom, and APAC region to reach a mutually agreed upon process for IT invoicing and inventory metrics.

- Managed a team of U.S. client analysts and China invoice processing analysts, responsible for the day-to-day of client’s telecommunication Accounts Payable Operations in North America, EMEA, and APAC regions.- Managed the implementation and go-live of client’s transition to the Tangoe Managed Services of invoice validation for their EMEA and APAC Operations- Worked directly with client’s Expense Management team in Hungary, India, Hong Kong, and Australia as well as the Financial Control Group in New York to provide ad hoc Excel reporting and analysis.

- Assisted on the implementation and go-live of client’s transition to the Tangoe managed-service of invoice validation for their North America Operations- Responsible for validating and entering the client’s invoices into Tangoe’s system for payment approval, while also managing the priority of disconnect and past due notices.- Identified billing errors with client’s main Telecom vendor’s invoices, resulting in large credit back to the client

Worked at a wide assortment of both financial and service industry related companies performing in analytical roles. Involved fast paced environments with demanding deadlines on excel related analysis.