Michael Gallagher Email & Phone Number

Stevenage, GB

Norwich, England, United Kingdom

• A large, high-volume pub in the heart of Norwich, part of the JD Wetherspoons chain, serving a diverse menu and large clientele.Key Responsibilities & Achievements:
• Efficiently maintained kitchen operations by ensuring a clean, organised environment, adhering to strict health and safety regulations.
• Prepared and cooked meals to meet daily customer demand, following specific recipes and portion guidelines, ensuring consistency in quality.
• Communicated effectively with front-of-house staff to ensure timely service, reducing delays and improving customer satisfaction.
• Streamlined storage processes by organising food inventory and checking stock levels, reducing risk of food waste.
• Demonstrated leadership during busy shifts by taking initiative in coordinating tasks among kitchen staff, ensuring smooth operation during peak hours.

Norwich

• A small, community-focused pub in Norwich, offering drinks and a small food menu.Key Responsibilities & Achievements:
• Delivered exceptional bartending services, quickly and accurately preparing drinks, ensuring customer satisfaction and repeat business.
• Handled dual responsibilities of bartending and food preparation, including cooking items from a limited menu, which improved my multitasking abilities.
• Maintained a clean, organised bar and kitchen, adhering to hygiene and safety standards, and closing the bar at the end of shifts.
• Built strong customer relationships, gaining a loyal customer base and increasing daily tip earnings through personalized service.
• Took initiative in resolving customer issues, such as handling complaints, adapting to their needs, and ensuring satisfaction, thereby enhancing the pub’s reputation.

Knebworth, England, United Kingdom

• A historic venue that operates as an events space and tearoom, hosting various private and corporate events.Key Responsibilities & Achievements:
• Managed the daily operations of the tearoom, ensuring a welcoming atmosphere and high standards of service for customers.
• Prepared and served coffee, tea, and food items, catering to different events, from private functions to large-scale corporate gatherings.
• Provided bartending services during events, maintaining the smooth flow of drinks service, often managing high volumes of guests.
• Played a critical role in setting up and organising events, from preparing seating arrangements to coordinating with kitchen staff, ensuring client satisfaction and event success.
• Collaborated with event organisers to help execute weddings and corporate events, contributing to smooth and memorable experiences for guests.

Bachelor Of Arts - Ba, History, 2:1

Activities and Societies: - History society, Quiz society, Skate society, Squash societyStudying history has provided me with deep.

A Level, Sociology, History, Economics, A,B,C

Volunteering work I completed during my A-Level studies: - 1 to 1 mentoring of younger students - Taking control of a form class once a.