Michael Gargano Email & Phone Number

New York City Metropolitan Area

Develop an understanding of customer's business processes and industry. Identify and leverage Key Performance Indicators to prioritize business outcomes, demonstrate business value to customer, and optimize Microsoft solutions. Develops strategic intent with customer through envisioning and use case development. Work with customers to create stakeholder map, deployment plan, success strategy, and journey maps. Listen to and challenge customer decisions when appropriate. Work with stakeholders to execute against deployment plan. Guide customers to manage change initiatives. Helps customers define and realize their transformational targets. Engage and build relationships with partners. Contribute to internal account strategy and engage in joint solution identification with internal teams and stakeholders. Ensure operational excellence through consumption process compliance and managing pipeline, engagements, and blockers. Lead Rhythm of Business (ROB) and reports on overall health. Act as the voice of the customer/partner to internal teams and establish trusted advisor status with the customer/partner. Participate in relevant communities by sharing success stories, connecting customers to relevant communities and programs, and contributing to new frameworks, initiatives, programs, and workshops. Proactively aligns with internal teams on customers' business priorities. Collects external information on customer business, needs, and strategy. Develop a deep understanding of customer's business lines, business processes, business outcomes, competition, key personas, digital transformation priorities, and industry trends. Regularly meet with and hold conversations with customer stakeholders and business decision makers to create and update stakeholder maps. Ensure customer insights are communicated to internal teams (e.g., Engineering, Specialists, Account teams). Cultivate successful outcomes as case studies to accelerate velocity of all current and future customers.

Greater New York City Area

Microsoft Enterprise Services delivers technical solutions to customers allowing them to maximize their investment in Microsoft technology. Continue to work with our customers to position myself as technical advisor with C-level decision makers to deliver high quality engagements around Microsoft's Modern Workplace & Office 365 solution areas. Handling the practicalities & politics of distributed management in diverse client environments, while working to modernize business’s leveraging Microsoft 365 workloads. Specializing in Mergers Acquisitions and Divestiture scenarios, I continue having to cope with a mix of systems, both on-premises & in the cloud, keeping devoted attention to the latest & best technologies for identity and data safe guarding. 25+ years guiding IT transformation and servicing complex solutions and strategy for large Financial Service Providers customers.

Greater New York City Area

The Microsoft Virtual Technology Specialist Program (V-TSP) is a select group chosen from the elite in Microsoft’s partner community, whose focus is to augment Microsoft’s internal Technology Specialist team. Their primary role is to communicate the value of Microsoft Solutions to customers and to provide architectural guidance for Enterprise Integration solutions. The Microsoft V-TSP program was designed to create a deeper relationship with Microsoft Partners, the Product Teams at Microsoft Corporate, and Regional Microsoft Offices, in order to provide highly skilled solution specialists to Microsoft customers. It is designed to enable a high performance team of partner-based resources to deliver pre-sale activities and resources to empower customers and help them meet their solution and integration needs.V-TSPs are chosen by Microsoft because of their superior architectural, development, consulting, and customer interfacing skills.This role allowed me to act as customer advocate to advise and consult on the use of Microsoft technology and deliver or coordinate services like workshops, prototypes, application and architecture reviews, performance benchmarks, migration assistance, configuration management and general consulting.

Greater New York City Area

Team Lead and Architect Microsoft Solutions including Windows Server Upgrades - System Center Products and Office 365 for Fortune 500, and mid sized Enterprises Clients Include: IHG, HP, Ryder, Salem Health, Geico, Pomeroy, Gulfstream. Quickly proved value, as technical advisor, and represented as customer advocate for large scale Google to Office 365 migrations, implementations of Global Microsoft SCOM Solutions that provide Event Management and Asset Intelligence.

New York

•Client-facing Architect and responsible for the development of SOWs, architecture, design, migration strategy of client's Microsoft Systems Center Private Cloud environment including monitoring and automation with System Center Operations Manager, Configuration Manager and System Center Orchestrator, O365 Mail migrations, and AD Identity Management•Collaborate with business decision makers to align designed solutions with business needs•Helped customer account teams identify, pursue and close strategic business development opportunities while continually driving add-on business, to retire $5M in quota, which increased 18% in growth revenue

Greater New York City Area

• Sales Hunter in direct outside sales pursuits for a client portfolio for New York Metro Region, created the regional sales and marketing campaign to assist customers realize benefits of going to O365.•Pursued and closed strategic business development opportunities while continually driving add-on business within existing projects. Closed over $1.5 Million in new business with HiPO Fortune 1000 Clients like:Peoples Bank, Fortress Investments, Country Wide Insurance as a result increasing Sales Gross Profit and Solution Wins by 40%, by executing a comprehensive business plan, and marketing strategy•Nominated and Won 2012 Microsoft Business Partner VTSP of the Year for New York Metro•Conducted National Webinars showcasing System Center 2012 Suite Product Launch which drove an increase of 30% sales revenue•Architected and Implemented Microsoft Exchange 2010 Server, MS-SQL 2008R2, and System Center 2012 Private Cloud Proof of Concepts, as an authority on project methodology and Microsoft (Industry) best practices, demonstrating the ability to tailor the methodology to meet the client’s needs while preserving a structured process

Greater New York City Area

•Interfaced and supported Microsoft, vendor, and customer resources to ensure high availability of a mission criticle application and operation for local government.

Business Administration And Management, General

Computer Science