•Full end-to-end project management from concept through implementation.•Responsible for creating business requirements specifications and system requiirement specifications, and tracking deadline driven milestones.•Managed multiple concurrent projects.•Managed large scale international expansion projects.•Created end to end testing process, unit through UAT.•Managed communications to IT and business leaders as well and end users.•Facilitated training and documentation for support personnel and end users.

•Seamlessly led firm wide, bi-annual application upgrade for 12,000+ worldwide users and coordinated over 300 global testers. Achieved 99.8% success rate.•Performed strategic technology planning, achieved several business process improvements, and demonstrated solid communication skills to maintain strong vendor relations. •Standardized and streamlined software development process, testing, approval and release, and enhanced implementation procedure which successfully eliminated missed live dates.•Accelerated Help Desk training by replacing classroom time with a “train where you are” technique. Facilitated off shore help desk community to offer 24 x 7 support.•Formulated detailed test plans for new software implementations and existing software upgrades involving over 100 applications.