Michael Gerringer Email & Phone Number

Collierville, Tn, Us

Memphis, Tn, Us

Manage the operations of monitoring tools: App Dynamics, SaaSApp Dynamics MonitoringApp Dynamics Alerting SMS and email alerting App Dynamics Agent deploymentsApp Dynamics Dashboard setup and customization App Dynamics Agent deployments with Java, PHP, .NET, and Server Service now plug in and interface with App Dynamics Other tools used and configured like Dynatrace, Solarwinds, Splunk, and Data DogObservability and Cloud Ops (CCO with AKS)

Collierville, Tn, Us

Collierville, Tn, Us

Fairfax, Va, Us

• Manage the operations of monitoring tools: Splunk, App Dynamics, VIPR SRM• Splunk/App Dynamics monitoring• Splunk/App Dynamics Install, configuration, patching, and future requirements as they are presented/introduced• Ongoing testing and implementation of new features and capabilities will be done within this team• Manage the inception of new interfaces to the HAIMS program• Line of sight testing• Active Directory configuration • Geo-IP Mapping • Sprint Deployments and support • Hyper-V virtualization and support • Proficient in Windows, Server 2008/12 R2/RTM, Linux, and RHEL

Indianapolis, Indiana, Us

• CRM set up, deployment, and configuration • Patching and smoke testing of servers • Active Directory configuration • 24X7 help desk support for VRM contract• IP configuration and testing • Chat monitoring• Opening and closing tickets on various systems, CRM cloud help, NSD, and others • Software deployment

Mount Pleasant, South Carolina, Us

• Project Management • Coordination of vendors to complete various projects • Coordination of consultants/contractors for various projects • Office 365 migration• Hardware inventory and management • End user and desktop support (including on call) • Active Directory management• Microsoft Exchange server management• Printer support for users • Created user in all accounts and applications.• Coordination with Comcast, EarthLink, IBM, HP, and CDW for IT needs • Proficient in Windows and Apple environments.• Provided Outlook and e-mail support including Smart phones.• Set up phones in both analog and IP phone systems • Laptop and desktop upgrades (all hardware) • Server hardware upgrades including memory and hard drives • Worked with Spiceworks ticking system • Worked with Kaseya for inventory tracking • Provided IT Training to users on Excel, Word, and basic PC functions

Charleston, Sc, Us

Help Desk Analyst • Answered calls and provided IT support in support of all Roper’s hospitals• Active Directory management• Microsoft Exchange server management• Printer support for users • Created user in all accounts and applications.• Proficient in Windows and Apple environments.• Provided Outlook and e-mail support including Smart phones.• Added and maintained users in the Track-it and Footprints ticketing system

Charlotte, Nc, Us

• Checked in customers using the Reynolds software system• Maintained a CSI survey score over 91.9% monthly• Sold oil change plans and extended warranties• Gave recommendations on maintenance for customer’s vehicles

Reston, Virginia, Us

Government contractor serving over 50 federal agencies with network operations, cyber security, financial services, systems and software engineering and linguistic services. Systems Administrator Client: United States Department of State • Provide maintenance, trouble shooting, repair of computer printers and scanners• Design and administer networks involving PCs, LANs, WANs, multiple Windows operating systems, print and file servers, Linux and Apple talk• Support company / client system administrators and technicians across the U.S. • Train technicians in printer / scanned maintenance, upgrades and repair• Utilize current tools; Control Momentum, DOS Scripts, Host on Demand, Domestic Accounts Receivable Tracking System (DARTS)• Assure operations function in ISO 9001 compliance• Earned Outstanding Customer Service award from STG, 5 consecutive years• Earned Department of State Certificate of Appreciation for outstanding support, 2007• Quality of customer service instrumental in maintaining Department of State contract• Obtained, maintain U.S. Department of State Secret security clearance, 11years

• Maintain, upgrade, repair printers used in critical passport creation application• Designed and implemented preventative maintenance schedule to assure availability• Trained and supported company technicians across the U.S.• Learned and supported all maintenance aspects of image tracking scanners• Earned Department of State Certificate of Appreciation for outstanding support, 2002

Associate'S Degree, Information Technology

Degree, High School Diploma