Michael Gerry Email & Phone Number

Minneapolis, Minnesota, United States

Bloomington, Minnesota, United States

Bloomington, Minnesota

Eden Prairie, MN

• Provides resolution to customer issues that are escalated through all access channels. The support is often consultative and addresses basic to intermediate service related issues. The Client Support Analyst I applies.
• Receive client inquiries via all access channels (Portal, Chat, Email and Phone) regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and.
• When appropriate provide consultative guidance to customers towards the resolution to their service issue.
• Logically diagnose and resolve basic to intermediate issues, or determine resources required to resolve
• Proper escalation and routing of customer issues and requests.
• Communicating issues with internal groups to resolve urgent or escalated issues when needed.

Eden Prairie, Minnesota

• Triage incoming IT support tickets and client calls.
• Trouble shoots client concerns regarding hardware and software
• Contact client for additional information and re-creation of issue using remote session
• Escalate ticket to developers if ticket cannot be resolved
• Inform client regarding status of ticket until final resolutionConfigure client PCs for purchased digital signage software
• Set up Microsoft Windows operating system with administrative account

Greater Minneapolis-St. Paul Area

This possition is responsible to accurately plan a store specific permanent and temporary parts kits for in-store graphics, fixtures, displays and interactive parts using my category knowledge and the following key tools and systems: Store Maps, Product Planograms, Project Scope and Requirements Grids, Space Planning P21, and Avanti. A Planner is a store.

• Performs merchandising tasks including planogram assignments, clean & bright and implementing fixtures & signage changes as necessary.
• Implementing new interactive displays and technologies during Transitions and Transformations.
• Responsible for IT cabling and equipment deployment within all deployment projects.

• Performed merchandising tasks, which included planogram assignments, clean & bright and implementing fixtures & signage changes as necessary.
• Installs and maintains new and current IS and Audio/Video signal distribution in Best Buy stores as related deployment project work.

Edina, Best Buy & Eden Prairie, Best Buy

• Provided assistance for customers seeking music, movie, or video games.
• Weekly ad-set, pricing, and signage changes