Michael Gilmore Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

Developed and manage the operations and maintenance department for the company, maintaining relationships with third-party vendors, performing production analysis, budgeting and facilitating maintenance completion Manage the customer care department, handling all inbound and outbound inquiries Ensure customer satisfaction and upsell when product is availablePerform collection calls when necessaryPlan and execute customer focused campaigns to increase revenue across a variety of markets in the community solar spacePerform extensive reporting for utility, banking and government partners for project compliance Member of the Operations and Sales department, optimizing workflow and product development throughout the customer platform

Denver, Colorado

Developed and manage the operations and maintenance department for the company, maintaining relationships with third-party vendors, performing production analysis, budgeting and facilitating maintenance completion

Supported the sales process for large scale solar energy projects by managing contracts, facilitating communication between utilities and clients, and managing internal and external reporting Redesigned internal processes to increase efficiency Managed customer backlog to insure revenue optimization Functioned as a business analyst, managing organizational process improvements for all department team leaders and the IT Department. Assisted IT with item clarification and QA for timely resolution of issuesSupported utility and client reporting/data needs by proactively communicating data issuesPromoted to Operations and Maintenance Manager

Greater Denver Area

Generated qualified leads for Tesla's renewable energy product line Collaborated with Solar Sales Consultants to ensure the leads closed Ensured installation and inspection requirements were met and that prospects were aware of savings and benefitsAttended trade shows and renewable energy conferences to represent TeslaConsistently achieved monthly quota