Assistant Vice President: It Operations
CurrentService Now administrator. IT staff member supporting users in all infrastructure activities. Involved in special projects strengthening the companies technology while providing core application data integrity. Service Desk Lead responsible for first line triage support for all user incidents/requests/problems/changes.HR on/off boarding processes. Utilization of Microsoft System Center and VMware software for patch management, software deployment, administration and compliance of all user desktops and virtual machines.