Michael Gorman Email & Phone Number

Grand Forks, North Dakota, United States

• Provide expertise, training, troubleshooting and technical solutions for non technical staff, encouraging full utilization of the business intelligence tools and applications available in the network.
• Collaborate and consult with stakeholders and internal resources to design Tableau dashboards and data visualization.
• Design and create queries and reports to assist the network in understanding performance data and apply analysis to assist with data-driven operational improvement and solutions.
• Assist the State Director with reporting and accreditation, include monthly reviews, quarterly uploads and monthly, quarterly, semi-annual, and annual reports and surveys requested or required by program partners /.
• Monitor and review quality control audits of client and training files, ensure that programmatic records and reports are accurate, complete, and compliant.

• Assist over 300,000 members and communicate in a thorough, friendly, professional manner while providing responsive, service-focused, remote support and technical assistance.
• Use knowledge and judgment to protect members and the Credit Union from loss.
• Collaborate with stakeholders across departments to develop comprehension and vision for process and procedure changes and updates.
• Independently create and lead trainings and presentations for employees and senior leadership throughout multiple departments and projects.
• Communicate through JIRA to partner with the Helpdesk team, Web Support Analysts, IT Operations Technical Support Analysts, and other Information Technology teams to provide timely solutions to members issues.

• Interview prospective customers to build rapport and obtain data on their financial resources and needs, the physical condition of their person or property to be insured, and to discuss any previous existing coverage.
• Perform administrative tasks, maintaining records using computer based software and systems, draft new forms and contracts as needed.
• Promote insurance sales through educating the customer on features, advantages and disadvantages of various policies through verbal and written communications.
• Provide a remarkable customer service experience by building trusted relationships and communicating effectively and transparently.

• Provided physical protection for the world’s most prominent and influential leaders using a variety of innovative technologies.
• Coordinated and structured the development of the security procedure for current and future members on the rifle team in response to emergency incidents. Presented informational briefs through PowerPoint.
• Observed, analyzed, investigated, and took immediate action in regards to matters of public safety and protective interest.

• Supervised and managed the progress of multiple projects on the course.
• Communicated between different work crews on the grounds.
• Efficiently completed tasks and created new projects to work on.

• Utilized modern access control technology that serves over 50,000 students and staff.
• Used all forms of Microsoft Office to accurately write reports.
• Coordinated communications between the public, officers and department staff, in a quick and efficient manner. Using email, web based text application, over the phone, and face to face.
• Provided training for new police cadets and the supervision of their performance.
• Involved in the interviewing and hiring decisions of new police cadets.

East Lansing, MI

• Responsible for the coordination of education, services, and resources through the regional medical facilities.
• Organize training and practical exercises for regional medical facilities.
• Develop best practices for incident management and critical incidents.

Alexandria, Virginia

• Assigned to Sex Offender Tracking Team working from the National Sex Offender Targeting Center in Crystal City, VA.
• Responsible for over 2000 child nexus determinations, 1500 historical Sex Offender Registry hits, and the maintenance of all law enforcement contacts for Sex Offender Tracking Team.
• Analyzed 18 Not-In-File leads reported from the public to possible matches within NCMEC active cases.

• Recruiting Assistant for Wide Receivers Coach Terry Samuels.
• Researched and evaluated prospective student athletes.
• Contacted players and coaches to invite recruits to games and to request film.

• Enforced all the rules of the pool.
• Maintained the safety and security of every individual at the pool.
• Earned specific training and safety certificates.

Master Of Business Administration - Mba, Business Analytics

Bachelor Of Arts (B.A.), Criminal Justice

Specialization in Security Management. Member of American Criminal Justice Association

High School Diploma