Support small businesses with managed backups (GTS Office 365 backups with DropSuite, GTS File and Folder backups, GTS Image-level backups, etc.). Provide remote and onsite client support, new computer configurations and data transfers, Office 365 implementations and migrations. Implement password management solutions (GTS PassPortal, etc.). Create documentation for internal and small business processes, SOP, user training and instructional videos. Develop and manage sales pipeline. Manage multi-factor authentication for internal and client platforms. Manage vendor relationships. While we have the certifications, credentials and expertise, our real passion is helping people.Our mission is to help our customers reach a new level of effectiveness and comfort with today’s technology through superior computer service, coaching, and support. We are here to listen. We are ready to help.Grand Technology Solutions (www.grandtechconnect.com) was founded in 2016 in St. Johns County, Florida. We offer onsite support in St. Johns County and surrounding areas, but our expert remote support is available anywhere in the country.Grand Technology Solutions(904) 606-6011info@grandtechconnect.comwww.grandtechconnect.com

Serve as point of contact with the companies book of largest clients. Performing inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality expectations. Manage, expand and diversify client relationships while offering potential add on service opportunities. Train and develop my Night Manager to work with employees, Service providers and crew members to exceed client expectations.

Opened the franchise in a new location and was Owner/Operator for just under six years before selling. Responsible for all facets of running the business. Placed weekly orders for food and product delivery, ran the Front of the house interacting with customers, answering phones to take orders, ran the register, help prepare orders, make the dough daily, performed all accounting and payroll functions. Hiring and firing of employees as well as assist in the training of new employees. Reconciled the prior day close out each morning.

Provide holistic financial advice, deepen client relationships by identifying broader product and service solutions that meet their investment, savings and credit needs. Maintain existing client relationships by providing day to day service and advice. Provide investment, savings, and liability management solutions to maintain and enhance financial strategies through the use of wealth management tools.

Built relationships with clients to learn their investment needs and concerns. Offer the proper investment based on individual needs and risk tolerance to achieve investment objectives and goals. Perform semi-annual and annual portfolio reviews to reassess allocation, risk, and investment goals. Work with preferred partners to deepen client relationships by offering the appropriate solution. Review existing annuity and insurance policies for the opportunity to offer new products. Experienced in the use of proprietary software and financial assessment tools used to analyze portfolio diversification and asset allocation.

Hire, train, and coach a sales team of 6 salespeople and one finance manager. Coach salespeople on defined sales process as well as customer service. Involved in advertising and marketing including organization and participation in special events such as open houses and organized rides. Place motorcycle, atv and personal watercraft unit orders with each manufacturer. Handle dealer trades and unit transfers. Handle dissatisfied customers from each department to resolve problems and guarantee future business. As Office Manager completed daily reports, bank deposits, monthly bank reconciliation, monthly composite report and payroll.

Assist with sales of network services for established website development company. Design current and proposed network layouts using MS Visio. Install network infrastructure including the installation and setup of new personal computers, printers and network devices. Update existing PC’s with new hardware and software. Perform cable splices and connections for ADSL service. Coordinate marketing and business plans by evaluating competitor services to establish differentiation/competitive advantage and define advertising opportunities to maximize market share.

Develop plans for the FDOT transportation projects including major roadway, minor roadway and districtwide miscellaneous contracts using Microstation, Geopak, and FDOT Barmenu. Calculate quantities and develop FDOT computation booklets using MS Excel, GEOPAK Design and Computation Manager. Utilize ASAD software to develop drainage structure sheets and identify conflicts with utility services.

Design and draft major and minor waterway and roadway/transportation bridge structures using Microstation. Design signal mast arms and overhead sign structures using CANT 97 software. Perform field inspection of existing bridge structures to determine repair needs and site assessment.

CAD design in all facets including electrical, plumbing, HVAC, mechanical, architectural, and structural.