Michael Guthrie Email & Phone Number

Arlington Va

(1) Produced continuous diagnostic capabilities that satisfy distributed organizational reporting mandates, (2) reduced financial cost risk by forecasting and scheduling requirements and expenditures, (3) tracked program performance by analyzing cost variance and reviewing product delivery, and (4) executed industry best practices to improve productivity through process-oriented change.

Manages application support efforts of in-house engineers and sub-contractors serving as ultimate point of contact for client support and solutions delivery. Manages project cost, schedule, risk, and quality while promoting professional development and evaluating contractor performance. Creates and drives project plans managing to results. Builds client confidence adhering to contractual delivery and customer satisfaction expectations.

Responsible for the daily coordination of Level 2 Team and Level 3 Team operational solutions to critical production application outages and degradations. Interface directly with clients -- formal weekly presentations, informal daily situation awareness updates.

Responsibilities included developing Java/SQL maintenance solutions for specific applications in production. Solutions included Break/Fix code releases and Data Repair operations to resolve material defects and data intregity issues. Experienced presenting Requests for Change to Change Management Review Boards and Technical Discussion Forums as the Technical Lead.