Managing a portfolio of 15 Condominium Corporations ranging from 15 Units upward of 120 Units in size.Managing 654 Units across 15 Condominium Corporations within the Niagara North and South Region, including Port Colborne and Grimsby.

Respond to incoming leads via email and phone. Perform follow up with customers regarding inquiries for services. Creating and sharing estimates with clients of Residential, Industrial or Commercial Services. Creating business proposal for large cooperate accounts. Scheduling work into the calendar for field technicians. Communicating with field team while on jobsites. Onsite estimating of complex jobs.Establish third party vendor relationships and maintain a working relationship.Source reliable equipment service providers.Source reliable third party services, such as lot resurfacing, line painting, lot sweeping, drain cleaning, etc.

Respond to all online sales inquiries not limited to 3rd party leads. Consistent and thorough follow up steps in place to drive traffic to the showroom with a 90 day follow up process.Handle 400+ internet leads a month Typical month has an average of 50+ appointments with an average of 30+ sales per month Contact lease pull ahead customers, finance retention leads, finance inquiries etc. Provide pricing quotes to customers, help narrow down the vehicle the customer is looking for. Provide alternative vehicle options for the customer to help fit within the desired budget.Handle online RAPID RTC Chats and Online Inquiries

Speak with customers walking in on a new or pre-owned vehicle.Highlight payment options available to customers.Perform demonstration drives.Prep customers vehicles for delivery.Built positive and productive customer connections to drive consistent sales.Recommended optimal merchandise based on customer needs and desires.Demonstrated products to customers, discussed features and redirected objections to capture sales.

Respond to incoming leads via email and phone.Schedule in appointments with leads to view vehicles.Manage all platforms of social media (Facebook, Twitter, and Instagram).Perform follow up with customers regarding inquiries about a vehicle.Take photos of pre-owned vehicles and update dealer smart solutions and power up.Update website through Wordpress.Make changes to pages and any other changes as requested by Management.

Handle incoming calls for dealerships under the Car Nation Canada Brand. Assign leads to the Product Advisors.Book appointments with customer’s to come to the dealerships and speak about purchasing a new car or upgrading their vehicle.Work daily logs with dealer via Google drive and Google sheets.Respond to customers via live chat requests.Promptly reply to requests for head dealership request for customers to sell their current vehicles back. Printing stocking forms from purchased vehicles at auction.Working credit leads for customers wanting to finance a new or pre-owned vehicle.

Handle irate customers with customer care department.Ensure customer can be retained or de-escalated.Handle goodwill credits or other credits where needed.Handle billing explanation issues transferred from Level 1 Agents.Set up repair appointments with Service Technicians to meet customer needs and resolve key concerns.Answered customer requests with friendly, knowledgeable service and support.

Take calls within regards to HVAC systems.Transfer potential HVAC unit sales to the sales team.Handle all customer inquiries and cross-sell to repair and maintenance plans, activating plans in client based systems.Schedule HVAC Maintenance / Water Heater RepairsEnsure customer satisfaction is met throughout the process of the call.

Take inbound calls in regards to Rogers telecommunication servicePitch home services by cross selling to suite / benefit customers’ needsKnowledgeable in the products of Rogers TelecommunicationsAbility to run the ordering systems such as Vision 21 and SGI, Maestro and OasysSelling Cable, Internet, Landlines, Smart Home Monitoring Systems, Wireless Phones, and Tablets. Coaching agents and overseeing zero sellers on Management team and ensure Bundle Call flow is being followedAverage 25 cable units booked per week throughout the month.

Managed all stock replenishment activities within the electronics department, ensuring optimal availability of products including new movie releases, TVs, DVD players, cameras, gaming consoles, and video games.Processed online photo orders, including posters, and meticulously cut photos to size as per customer specifications, ensuring high-quality prints and customer satisfaction.Provided hands-on assistance to customers within the photo lab, utilizing Kodak photo printers to fulfill orders efficiently and accurately.Handled customer transactions within the photo lab, ensuring a seamless checkout experience and addressing any inquiries or concerns promptly.Provided coverage to upfront cash registers during periods of heavy customer traffic, effectively managing transactions and ensuring customer satisfaction.Assisted on the express checkout lanes, adeptly processing payments using various methods including cash, credit/debit cards, gift cards, and coupons, while maintaining accuracy and efficiency.

Managed a high volume of incoming calls and emails as a Customer Service Representative specializing in Canada Post mail services.Provided expert assistance to customers on package tracking, shipping label orders, and general inquiries regarding Canada Post's mail services.Resolved customer complaints with empathy and proficiency, ensuring positive outcomes for every interaction.Ensured transparent and seamless package tracking, keeping customers informed throughout the delivery process.

Efficiently managed replenishment of merchandise by bringing out skids and restocking shelves in a timely manner, ensuring optimal product availability for customers.Provided excellent customer service by assisting with carry outs, ensuring customers' purchases were safely transported to their vehicles.Utilized ladders to retrieve merchandise from top shelves, demonstrating agility and attention to safety protocols.Participated in team lifts, lifting weights of up to 100lbs in accordance with safety guidelines, ensuring the safe handling of heavy items.Operated various equipment including electric pallet trucks, manual pallet trucks, and skyjack pallet stacker to transport and organize merchandise effectively within the store.Restock dairy products according by expiration date with soonest to expiration in the front. Ensuring all shelfs are front faced and stocked based on available in stock merchandise.On occasion, covered the jewelry department, assisting with any sales during break coverage / call in coverage. On occasion, covered the electronics department assisting with any sales during break coverage / call in coverage.