Michael Haggerty Email & Phone Number

Las Vegas Metropolitan Area

Las Vegas, Nevada Area

• I work on a team of IT Support Technicians as a team lead operating in multiple Disney Switch Super Nap Data Centers.
• Responsibilities include:-Monitor service / incident requests and resolve and assign tickets as appropriate.-Installing and/or decommissioning Server’s and network appliances. Working assigned SNOW tickets for.
• Responsibilities include:-Monitor service / incident requests and resolve and assign tickets as appropriate.-Installing and/or decommissioning Server’s and network appliances. Working assigned SNOW tickets for.

Las Vegas, Nevada Area

I am a member of an IT support team operating in one of Intuit's Operations Centers. Works on moderately complex assignments where judgment is required in resolving problems.Monitors service and incident requests and assigns or resolves tickets as appropriate.Work well with customers, peers, and management within the IT Operations Team.Follows IT standards.

Englewood, CO.

Manage all requests through CRM ticketing system.Monitor all LAN/WAN network connectivity through Orion Network Monitoring and e-mails alerts. Open tickets with carrier, “Sprint, Qwest, Level3” and notify proper Sys Admin with outage info and ticket number. Follow up with carrier as needed.CD/DVD burning. Create CD's and DVD's as requested from users. This.

Englewood, CO.

1987 – 2001, U S West/Qwest, 181 Inverness Drive West, Englewood Co. IT Specialist, 1999-2001Duties include running nightly MVS batch production on an IBM OS 390, Unix batch production. Monitor over 300 mid-range servers using HP OpenView, troubleshoot server’s and batch problems through utilization of tools including Vantive trouble tickets, customized.