Michael Haggerty Email & Phone Number

Las Vegas Metropolitan Area

Las Vegas, Nevada Area

• I work on a team of IT Support Technicians as a team lead operating in multiple Disney Switch Super Nap Data Centers.• Responsibilities include:-Monitor service / incident requests and resolve and assign tickets as appropriate.-Installing and/or decommissioning Server’s and network appliances. Working assigned SNOW tickets for decommissioning server’s and appliances, running network cabling, resolving hardware issue including replacing faulty PSU’s, PDU’s, failed HDD’s… Show more • I work on a team of IT Support Technicians as a team lead operating in multiple Disney Switch Super Nap Data Centers.• Responsibilities include:-Monitor service / incident requests and resolve and assign tickets as appropriate.-Installing and/or decommissioning Server’s and network appliances. Working assigned SNOW tickets for decommissioning server’s and appliances, running network cabling, resolving hardware issue including replacing faulty PSU’s, PDU’s, failed HDD’s, DIMM, fans, Etc.-Updating all changes to infrastructure in iTrac’s.References: Steve Ramirez – Data Center Manager - 818-238-4561 Vinnie Pulido – IT Ops Specialist - 702-449-4022 Show less

Las Vegas, Nevada Area

I am a member of an IT support team operating in one of Intuit's Operations Centers. Works on moderately complex assignments where judgment is required in resolving problems.Monitors service and incident requests and assigns or resolves tickets as appropriate.Work well with customers, peers, and management within the IT Operations Team.Follows IT standards and policies for workflow.Engages vendors for onsite repair where applicable.Provides Hardware Break/Fix solutions… Show more I am a member of an IT support team operating in one of Intuit's Operations Centers. Works on moderately complex assignments where judgment is required in resolving problems.Monitors service and incident requests and assigns or resolves tickets as appropriate.Work well with customers, peers, and management within the IT Operations Team.Follows IT standards and policies for workflow.Engages vendors for onsite repair where applicable.Provides Hardware Break/Fix solutions for technology assets where applicable.Completion of routine service and incident requests within Service Level Objectives.Maintain strong cooperative relationships within the IT Ops Team and with other IT support Teams.Applying Systematic problem solving method for incident resolution. Show less

Englewood, Co.

Manage all requests through CRM ticketing system.Monitor all LAN/WAN network connectivity through Orion Network Monitoring and e-mails alerts. Open tickets with carrier, “Sprint, Qwest, Level3” and notify proper Sys Admin with outage info and ticket number. Follow up with carrier as needed.CD/DVD burning. Create CD's and DVD's as requested from users. This includes images, .pst files, data backups, and copies of original media. Create copies of master Microsoft Licensed media. Maintain… Show more Manage all requests through CRM ticketing system.Monitor all LAN/WAN network connectivity through Orion Network Monitoring and e-mails alerts. Open tickets with carrier, “Sprint, Qwest, Level3” and notify proper Sys Admin with outage info and ticket number. Follow up with carrier as needed.CD/DVD burning. Create CD's and DVD's as requested from users. This includes images, .pst files, data backups, and copies of original media. Create copies of master Microsoft Licensed media. Maintain physical security of master CD’s and DVD’s. Perform Nightly batch production using Backup Exec and Commvault. Complete restore requests by locating files, calling back correct media, and performing the restore on the backup software. Load libraries and initialize media for backups. Create client requested archives using removable storage media. Maintain and track all media through Vertices Media software, SecureSync and Iron Mountain, Tape libraries include, Dell Power Vault TL4000 and 6000. Using media LTO 4 and LTO6.Maintained inventory using Maximo inventory system and SecureCRT.Rack and Un-rack servers as requested. Run cables (Cat5, Cat6, Fiber, Power and KVM) as needed. Troubleshoot and resolve Server alarms. Replace Hard Drives, Power supplies and Memory as needed or requested. Servers include Dell R710, 720, 810, PowerEdge 2850, 2950, Power Vault MD1000, 3000, Blade Servers PowerEdge M610.*Monitor security cameras from the NOC for the Security Group. Take calls for Security Group related to Crisis Management and escalate calls to the Security on call manager.*Responsible for keeping SOP’s up to date and creating new sop’s as procedures change or when new responsibilities are acquired. *Responsible for setting up a bridge call with Managers and System Administrators in the event of a major system outage or event. Show less

Englewood, Co.

1987 – 2001, U S West/Qwest, 181 Inverness Drive West, Englewood Co. IT Specialist, 1999-2001Duties include running nightly MVS batch production on an IBM OS 390, Unix batch production. Monitor over 300 mid-range servers using HP OpenView, troubleshoot server’s and batch problems through utilization of tools including Vantive trouble tickets, customized web tools, Control-O and Control-M. Computer Operator, 1987-1999Experience includes supporting various I/O devices… Show more 1987 – 2001, U S West/Qwest, 181 Inverness Drive West, Englewood Co. IT Specialist, 1999-2001Duties include running nightly MVS batch production on an IBM OS 390, Unix batch production. Monitor over 300 mid-range servers using HP OpenView, troubleshoot server’s and batch problems through utilization of tools including Vantive trouble tickets, customized web tools, Control-O and Control-M. Computer Operator, 1987-1999Experience includes supporting various I/O devices, IBM mainframe, DEC and Mid-range computers, Tape libraries and media, performing backups and printing reports daily. Show less