Michael Hall Email & Phone Number

Melbourne, Victoria, Australia

• Responsible for managing and expanding Cyara’s carrier network and executing on Cyara’s worldwide expansion strategy in Telecommunications, leading a team of Telecommunications, Networking, Contact Centre, and Testing.
• Ensure reliable delivery of network traffic on behalf of our customers to test and validate their Contact Centre and Telephony systems
• Manage a diverse, global, rich portfolio of 100+ Telco and Network vendors covering all forms of Network Services: PSTN, MPLS, SD-WAN, Mobile etc. Ensure and improve service level agreements, incident management and.

Wellington & Wairarapa, New Zealand

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Coordinate internal resources from the Global Customer Delivery team as well as third parties/vendors, ensuring availability and allocation.
• Engage Development and Product Management teams to facilitate the delivery of new products and features to the customer.
• Review and approve all Statement of Works.
• Ensure milestone and project completion invoicing is performed and reconciled for the region.
• Revenue and resource forecasting for the region.

Melbourne, Australia

• Provide consultancy and thought leadership to clients on automated test strategies, methodologies and best practices within the contact center domains including IVR, Voice Biometrics, Agent, Web Chat etc
• Liaise with client’s project and technical personnel to implement, deploy and deliver solutions based on the company’s products and services.
• Develop strong customer relationships and advocacy
• Experience in Waterfall, Agile, DevOps test methodologies
• Deploy Cyara products on client premises.
• Develop, create and execute on test, design and deployment documentation.

Auckland, New Zealand

• Supporting customers with Zeacom Contact Centre related software issues.
• Support integration of the Zeacom Contact Centre Platform with Cisco, NEC, Avaya and MS Lync PBX phone platforms