Michael Hall Email & Phone Number

Melbourne, Victoria, Australia

● Responsible for managing and expanding Cyara’s carrier network and executing on Cyara’s worldwide expansion strategy in Telecommunications, leading a team of Telecommunications, Networking, Contact Centre, and Testing experts. ● Ensure reliable delivery of network traffic on behalf of our customers to test and validate their Contact Centre and Telephony systems● Manage a diverse, global, rich portfolio of 100+ Telco and Network vendors covering all forms of Network Services: PSTN, MPLS, SD-WAN, Mobile etc. Ensure and improve service level agreements, incident management and overall performance of our carriers/vendors.

Wellington & Wairarapa, New Zealand

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.• Coordinate internal resources from the Global Customer Delivery team as well as third parties/vendors, ensuring availability and allocation.• Engage Development and Product Management teams to facilitate the delivery of new products and features to the customer.• Review and approve all Statement of Works.• Ensure milestone and project completion invoicing is performed and reconciled for the region.• Revenue and resource forecasting for the region.• Meet Quarterly Revenue Targets as well as regional Productive Utilisation Targets

Melbourne, Australia

● Provide consultancy and thought leadership to clients on automated test strategies, methodologies and best practices within the contact center domains including IVR, Voice Biometrics, Agent, Web Chat etc● Liaise with client’s project and technical personnel to implement, deploy and deliver solutions based on the company’s products and services.● Develop strong customer relationships and advocacy● Experience in Waterfall, Agile, DevOps test methodologies ● Deploy Cyara products on client premises.● Develop, create and execute on test, design and deployment documentation.● Ensure efficient, timely and successful delivery of products and services.● Develop and facilitate live training sessions, product demonstrations, workshops and webinars to educate clients on the product suite.

Auckland, New Zealand

• Supporting customers with Zeacom Contact Centre related software issues.• Support integration of the Zeacom Contact Centre Platform with Cisco, NEC, Avaya and MS Lync PBX phone platforms