SKILLS | INDUSTRY EXPERTISECustomer Success | Strategic Account Management | Revenue Generation | Escalation Management / De-Escalation Strategies | Critical Problem Solving | Conflict Resolution | Cross-Functional Collaboration | Sales Lifecycle Management | Coaching/Mentoring | Support Specialist | Business Strategy | Motivational Leadership | Risk Identification & Mitigation | Cost Effective Solutions • Strategic Account Manager and Customer Success Leader with a proven track record of driving client satisfaction, resolving complex issues, and optimizing revenue in software and service-based industries.• Committed to delivering exceptional client value by expertly managing escalations, resolving conflicts, and consistently generating revenue, all while maintaining a calm demeanor under pressure, fostering positive relationships, and demonstrating resilience and adaptability.• Managed a portfolio of 60 accounts in the Pennsylvania market, growing to 120 accounts and overseeing $10M in annual revenue by building trust and serving as the primary advocate for clients across the Northeast Region (PA, OH, NY).