Michael Hamar Email & Phone Number

Colorado Springs, Co, Us

Remote

Colorado Springs, Colorado, United States

Contracted through Apex Systems

Remote

Provide a high level technical support to Enterprise Azure and M365 Clients. Act as an internal point of escalation for client issues pertaining to: * Azure * Azure DevOps* Microsoft Purview* EMS* APIs * Office 365* Intune and MAM* Identity and Access ManagementFacilitate Escalations to Microsoft Premium Support for high severity Issues. Own support cases from start to finish to provide optimal outcomes to clients' technical issues.

Connecticut, United States

1.) 3-5 Years experience with Office 365 and its products(Sharepoint, Exchange, Teams, ETC.)2.) 3-5 Years experience with Azure AD and Active Directory3.) 3-5 Years experience high level )-365 SupportSecondary Skills - Nice to HavesTeams Specific: 6+ months experience with Teams- building out teams, building out the framework, knowledge of Azure and Powershell, provisioning and automating this process. Run and maintain- service now queue's that they will have to manage. Build sites per a specific framework.Sharepoint specific- L3 tickets, managing the queue, helping with site governance and maintenance, prepping change controls, controlling the provisioning process. Running updates, experience with Avpoint for governance(product to help provision sharepoint online sites as well as compliance tagging, A, B and C sites) experience with AIP(Azure protection 1 and 2)

Colorado Springs, Colorado, United States

• Technical review of all Support Engineer’s work within my team• Direct technical Supervisor for more than ten Support Engineers• Escalation point for when Support Engineers are needing assistance with customer issues• Work complex Enterprise level Exchange Online issues and Security and Compliance issues until the issue was resolved• Implement, maintain and troubleshoot a personal hybrid lab to replicate customer issues on a large scale.• Worked directly with a Microsoft Full Time Employee to resolve the complex issue• Work with Microsoft top 400 customers daily to resolve complex issues.• Extensive Knowledge of PowerShell

Colorado Springs, Colorado Area

• Technical review of all Support Engineer’s work within my team• Direct technical Supervisor for more than ten Support Engineers• Escalation point for when Support Engineers are needing assistance with customer issues• Work complex Enterprise level Exchange Online issues and Security and Compliance issues until the issue was resolved• Implement, maintain and troubleshoot a personal hybrid lab to replicate customer issues on a large scale.• Worked directly with a Microsoft Full Time Employee to resolve the complex issue• Work with Microsoft top 400 customers daily to resolve complex issues.• Extensive Knowledge of PowerShell

Colorado Springs

Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.Escalate complex or atypical cases to higher-level technical support as needed.Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

Colorado Springs, Colorado Area

Azure Technical Support Billing and Technical Support for Business and Residential Customer Base

Colorado Springs, Colorado Area

Tier 1 Technical Support Specialist, Manage 750 Users across 35 Sites two of which are international, for Wastequip LLC. as a Contracted Support Agent through Pro River Tech. Gather information and troubleshoot up to 100 tickets from all Tiers of Support a day, Customer Relations and Support, Expectation Management and Process Handling and Implementation, and Training.IT Specialist - Wastequip* Creating Account for Various Conferencing Software, and Docusign - Asset Allocation & Troubleshooting* Terminal Server connections * VPN Software, Implementation & Connectivity Troubleshooting* Software Updates and Installation* Office 365 Troubleshooting* Jive PBX Troubleshooting* Printer Troubleshooting and updates for Local & Terminal Server Connections.* Work Closely with Wastequip Staff in changes to Infrastructure & keeping users connected.* Verified issues and maintained high level of description in case of escalation to next level of support.* Maintained a high level of Professionalism and Customer Service for all users, up to Executive Level.* Using Solar Winds and Connect Wise Ticketing Systems in close relation to duties.* Time Management & Tracking per Ticket* Password Reset & Permissions Searching using Active Directory* Average Tickets Break down 400-600 per month depending on Volume* Average Tickets Break down 40 - 100+ Per Day depending on VolumeT1 Duties: Pro River Tech* Work with 120 Companies over 1200 Workstations* Wastequip Duties included* Active Directory User & File Permissions* Hardware changes PC and Laptop* New Workstation Stabilization* Quick Books Troubleshooting* Spillman Troubleshooting* Virtual Environment Setup & Troubleshooting* VTS - User Management & Troubleshooting* O365 Admin Tasks - Email Setup and License Allocation* Data Recovery * Antivirus Setup & Exceptions* Work with Various Vendors for our Client Software Applications* Microsoft Server Maintenance and Troubleshooting

Colorado Springs, Colorado Area

Everything Customers needed with their Cable, Internet, and Phone Services. We were also responsible for troubleshooting Personal Computing Devices, Smartphones, Email, Security System Port Configurations, Static IP Addresses, Web Permissions for Family, McAfee Antivirus (New installations and Problem Solving). Close Communication with NOC and TOC Specialists. Use of Unified and Docsis, the Remedy Ticketing System and much more.

Colorado Springs, Colorado

Center Manager * Sales - Ticket Management and Labor Reporting* Assisted with Inspections of Customer Vehicles* Staff Scheduling and Time Clock Management* Inventory Management and Tracking* Vehicle Maintenance Triage and Scheduling* Expectation Management and Reporting* Profit and Loss Management and Reporting* Customer Relationship Management* Just Brakes Employment Training* Parts Acquisition and Reporting* Troubleshooting and Critical ThinkingDuring my time at Just Brakes I successfully took my shop from $25,000 a month in sales to $60,000 a month in sales. This was completed by ensuring that our customers understood 100% completely what was Suggested or Required on their vehicle and offering them the best solutions. I always provided customers with a plan to completely fix their vehicles if a single ticket fix was unable to be completed. This was ensured by placing Follow-Up calls to remind them of their service and always made sure that the customer was 100% happy with their repairs and if not had them return so we could make their vehicle 100% the way they wanted.

Wellsville, Ny

* Inventory Management * Inventory Rotation Management* Customer Relations * Public Relations* Talent Acquisition (Entertainment)* Facilities Maintenance and Repair* After Hours Cleaning Crew Management* Product Creation and Implementation* Pricing and Menu Maintenance

General Automotive Maintenance, Customer Service, Customer Relations, Sales, Training New Employees, Inspections

Colorado Springs, Colorado Area

Lube TechnicianSales AssociateInventory ManagementEmployment Entry and Exit InterviewsSchedulingCustomer and Vehicle ManagementAssistant ManagerProfit and Loss AssessmentsSafety TrainingTeam Training

Bachelors Of Science In Information Technology With A Specialization In Network Management, Information Technology

Activities and Societies: President's List Dean's ListBachelors of Science in Information Technology with a Specialization in Network.

High School Diploma, High School Diploma