Michael Hamar Email & Phone Number

Colorado Springs, CO, US

Remote

Colorado Springs, Colorado, United States

Contracted through Apex Systems

Remote

Provide a high level technical support to Enterprise Azure and M365 Clients. Act as an internal point of escalation for client issues pertaining to: * Azure * Azure DevOps* Microsoft Purview* EMS* APIs * Office 365* Intune and MAM* Identity and Access ManagementFacilitate Escalations to Microsoft Premium Support for high severity Issues. Own support cases.

Connecticut, United States

1.) 3-5 Years experience with Office 365 and its products(Sharepoint, Exchange, Teams, ETC.)2.) 3-5 Years experience with Azure AD and Active Directory3.) 3-5 Years experience high level )-365 SupportSecondary Skills - Nice to HavesTeams Specific: 6+ months experience with Teams- building out teams, building out the framework, knowledge of Azure and.

Colorado Springs, Colorado, United States

• Technical review of all Support Engineer’s work within my team
• Direct technical Supervisor for more than ten Support Engineers
• Escalation point for when Support Engineers are needing assistance with customer issues
• Work complex Enterprise level Exchange Online issues and Security and Compliance issues until the issue was resolved
• Implement, maintain and troubleshoot a personal hybrid lab to replicate customer issues on a large scale.
• Worked directly with a Microsoft Full Time Employee to resolve the complex issue

Colorado Springs, Colorado Area

• Technical review of all Support Engineer’s work within my team
• Direct technical Supervisor for more than ten Support Engineers
• Escalation point for when Support Engineers are needing assistance with customer issues
• Work complex Enterprise level Exchange Online issues and Security and Compliance issues until the issue was resolved
• Implement, maintain and troubleshoot a personal hybrid lab to replicate customer issues on a large scale.
• Worked directly with a Microsoft Full Time Employee to resolve the complex issue

Colorado Springs

Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and.

Colorado Springs, Colorado Area

Azure Technical Support Billing and Technical Support for Business and Residential Customer Base

Colorado Springs, Colorado Area

Tier 1 Technical Support Specialist, Manage 750 Users across 35 Sites two of which are international, for Wastequip LLC. as a Contracted Support Agent through Pro River Tech. Gather information and troubleshoot up to 100 tickets from all Tiers of Support a day, Customer Relations and Support, Expectation Management and Process Handling and Implementation.

Colorado Springs, Colorado Area

Everything Customers needed with their Cable, Internet, and Phone Services. We were also responsible for troubleshooting Personal Computing Devices, Smartphones, Email, Security System Port Configurations, Static IP Addresses, Web Permissions for Family, McAfee Antivirus (New installations and Problem Solving). Close Communication with NOC and TOC.

Colorado Springs, Colorado

Center Manager * Sales - Ticket Management and Labor Reporting* Assisted with Inspections of Customer Vehicles* Staff Scheduling and Time Clock Management* Inventory Management and Tracking* Vehicle Maintenance Triage and Scheduling* Expectation Management and Reporting* Profit and Loss Management and Reporting* Customer Relationship Management* Just.

Wellsville, NY

* Inventory Management * Inventory Rotation Management* Customer Relations * Public Relations* Talent Acquisition (Entertainment)* Facilities Maintenance and Repair* After Hours Cleaning Crew Management* Product Creation and Implementation* Pricing and Menu Maintenance

General Automotive Maintenance, Customer Service, Customer Relations, Sales, Training New Employees, Inspections

Colorado Springs, Colorado Area

Lube TechnicianSales AssociateInventory ManagementEmployment Entry and Exit InterviewsSchedulingCustomer and Vehicle ManagementAssistant ManagerProfit and Loss AssessmentsSafety TrainingTeam Training

Bachelors Of Science In Information Technology With A Specialization In Network Management, Information Technology

Activities and Societies: President's List Dean's ListBachelors of Science in Information Technology with a Specialization in Network.

High School Diploma, High School Diploma