Michael Harper Email & Phone Number

Denver Colorado

offering custom Graphic Design services for worldwide clients, developing iOS apps for small businesses and for private business use. Integrating Macs into predominately Windows environments for remote clients, Screen Printing, General Print based Graphic Design.

Birmingham, Alabama, United States

Remote - Analyzed business processes and developed processes and solutions for user efficiencies.

Develop Database Driven Apps designed to Streamline Common Business functions. Utilized Filemaker 13 - 17. Work With users directly to streamline workflow processes. Ground Up development of a contractor relationship management system with built in HR and On-Boarding systems. Heavy use of RestFul API Integrations. Scheduled Server Side scripting. Designed, Maintained and Administered this system.Integral in building an integrated, all in one Ticketing, inventory management system, and Technical support knowledge base to give the technical support team rapid access to records, and needed support information.

Englewood Colorado

Assisted service department in pre-diagnosing repairs to decrease overall time for repairsAssisted customers in making purchases with fitting computers for their personal needsDeveloped integration methods with Apple service structures to decrease overall service timesDeployed operating systems and facilitated client and server upgrades, installed 3rd party software, installed and setup peripheral devicesOverall troubleshooting of connected devices such as but not limited to: Printers, Mobile phones, and TabletsProvided key role in determining software/hardware malfunctions and routing to proper service channel for remedyProvided direct client support to corporate clients in server deployment, upkeep, backup, analysis of data security vulnerabilities, and provided direct to client hardware support within scope of Apple’s® Service GuidelinesProvided detailed, customer oriented remote support via Remote Desktop Connections(Apple® Remote Desktop / VNC)Also Assisted Owner with rollout and development of a integrated Filmmaker system that included direct Apple GSX integration, Shop Inventory, Supply chain Management, Customer relationship management, and invoicing systems.Provided Individual and Group training on All apple products and services, as well as many 3rd party softwares and usages in common workflows.Provided B2B Consulting on large scale Apple Networks(100+ devices), Specializing in Mac/Windows Integrations.Team Lead for Mobile Device Management solutions for B2B Consults, assisting B2B Contracts with BYOD Device mangement and company provided Device management policies and procedures, as well as Apple Device Enrollment Program, Apple Enterprise Developer Program, and Apple Volume Purchase Program setups.

Remote

Ground Floor Design and development of Technical Support system for company prior to sale. Utilized Salesforce and Sugar CRM, Zoho, Custom PHP driven Websites for the company.

Setup secured iPad "kiosk" in a public environment. setup included securing connectivity and web communications to a approved level deemed by administration and my self, hours of research for iOS 3.2 for iPad(1st generation) and moving into current iOS 5 standards but maintaining the same security levels. Device rollout and maintenance was supported with iPhone configuration utility, xCode, Apple remote desktop, 2 Macs, and wireless USB hubs for live "push" updating for all devices concurrently. Reviewed and rated 3rd party apps for content and suggested them for use in the office iPads. Integrated VPN and Microsoft Exchange into Dentists iPads and iPhones.

Repaired Personal Computers including Macs, and provided general server upkeep for local businesses, Provided superb customer support and sales, with sales of general peripherals such as Hard Drives and enclosures, Human Input Devices, such as, but not limited to; keyboards, mice, pen tablets...etc. Printers and Support Sales for technical support, virus removal, and individual training for computing elements.

­ 2006 - 2007 Customer Service was the key component to Daily Duties, Interacted with Hundreds of Customers daily, suited to customers needs within reason and policy, preformed hourly cleansing of all store areas and kept logs of preformed actions, kept records of profit margins on incoming and outgoing inventory to track loss, member of a anti theft task force that monitored local district store for shop lifters; and aided in the apprehension of suspects through video surveillance and thorough observation of customers in store for suspicious activity.

Bfa Graphic Design, In Progress - Graphic Design

Aa Arts & Humanities, Progress

Ged