Michael Harper Email & Phone Number

United States

Hardware∙ Organized, tested, and updated hardware network products∙ Developed solutions to technical problems due to system implementations, upgrades, and support issues∙ Resolving defections in hardware materialsSoftware∙ Configured software products to client specifications∙ Issued basic and intermediate training to new users∙ Experience with CAASS Visitor Pass Plus, CASS Student Scan, Tiger Paw, Microsoft Windows: Excel, Outlook, PowerPoint, and TeamsAdvocacy∙ Managed payment systems and supported account management∙ Develop proactive plans to secure systems∙ Counseled school District Directors on software

United States

Access to Communications Aide Dispatch (CAD) to prioritize and record incident calls, identify the status and location of responders in the field, and effectively dispatch responder personnel.Monitor CCTV Video wall and respond to burglary and fire alarms. Accesses National Crime Information Center (N.C.I.C) for records, warrants and vehicle checks.Responds to and manages emergency situations by dispatching school police units and keeping record logs,

Baltimore, Maryland, United States

Part of a team of over 20 imagery analysts to produce and deliver timely analytical reports that, according to the Baltimore Police Department’s (BPD) 2020 Mid-Term report, lead to:109% increase in case closure rate for supported non-fatal shooting (NFS) investigations.94% increase in case closure rate for supported homicide investigationsLead analyst of a team of 6Manipulate and utilize WAMI/WAAS imagery in support of law enforcement investigations. Utilize Baltimore Police Department Citiwatch System in support of Law enforcement. Investigations.Collect, analyze, and disseminate investigative information.Investigative information found through WAMI/WAAS & CitiWatch tack together in chronological order for BDP briefings conducted by Lead. Attend BPD Homicide and City Robbery meetings.