Michael Harris Email & Phone Number

Chennai, Tn, In

Bangalore, Karnataka, In

San Mateo, California, Us

*Professionally manage relationships with a portfolio of assigned accounts.*Build executive relationships within the customers organization.*Make sure you exceed customer retention goals and ensure consistently high retention rates.*Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle.*Gain a thorough understanding of assigned client’s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of products.*Ensure that customers derive maximum value from Freshworks and collaborate with the sales team to help upsell additional services, integrations, and features.*Identify risks to client success and aggressively/proactively engage the client whenever there’s an identified retention issue.*Develop and execute retention plans for customers who may be at risk.*Drive resolution of escalated account issues in coordination with Billing, Support, and other departments.*Gain and maintain expert knowledge of Freshworks’s products and services.*Be a voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks.*Manage contract related inquiries, questions, and issues from clients and other departments.*Liaise with other team leaders to make sure that Freshworks’s clients are getting the best service possible.

Stoke-On-Trent, England, Gb

Key Account Management Responsibilities:1. Marketing and Promotion: - Effectively market and promote diverse restaurants and takeaways in Australia. - Highlight the wide range of cuisines available from around the world. 2. Online Order Generation: - Develop and implement comprehensive strategies to drive online orders. - Utilize various marketing channels and techniques to maximize visibility and customer engagement. 3. Customer Retention: - Provide exceptional support and assistance to customers to ensure their satisfaction. - Implement retention strategies to encourage repeat business and loyalty. 4. Strategy Development: - Devise innovative strategies to attract and engage target customers. - Analyze market trends and customer preferences to optimize promotional activities. 5. Relationship Building: - Cultivate strong relationships with restaurant owners and managers. - Collaborate closely with stakeholders to align marketing efforts with business goals. 6. Performance Analysis: - Monitor and evaluate the effectiveness of marketing campaigns. - Use data and feedback to make informed decisions and improve future strategies. 7. Cross-functional Collaboration: - Collaborate with internal teams, such as marketing, operations, and customer support. - Ensure seamless coordination to deliver a cohesive customer experience. 8. Industry Knowledge: - Stay up-to-date with the latest trends and developments in the food and restaurant industry. - Understand competitors and market dynamics to identify new opportunities.

San Jose, Ca, Us

Roles and Responsibilities:· Handle customer issues via phone, email or chat for a technology product.· Troubleshoot technical issues about products in Wi-Fi surveillance cameras.· Provide active updates to customer until the issue has been resolved.· Triage issues to Level-2 and Customer Care team located in other global locations.· Accurately document cases in line with process requirements.

Seattle, Wa, Us

Key job responsibilities• Work with a range of text, speech and other types of data.• Deliver high-quality labelled data, using guidelines provided to meet our KPIs, and usingin-house tools and software.• Report issues with tools and software as and when they occur.• Show Ownership and initiative when providing feedback for improvements to existingtooling that can increase the amount and quality of the data we process - we believe everyground-breaking change starts with a small idea!• Maintain strict confidentiality and follow all applicable Amazon policies for securingconfidential information.

*Circulates throughout assigned area to observe operations, ensures that house, tribal, state, and federal rules and regulations are followed, and monitors gamblers behavior for signs of cheating.*Greets clientele in a friendly and courteous manner.*Ensures that employees continuously provide courteous and prompt service.*Explains games and rules to patrons as requested.*Addresses and resolves complaints and concerns from clientele; as appropriate, reports concerns and incidents to supervisors.*Alerts security when patrons are suspected of cheating or misbehaving.*Maintains current knowledge of games in operation at the facility and of possible strategies and tricks for cheating at such games.*Supervises and approves the distribution of complementary rooms, meals, discounts, and other perks given to players to ensure a quality experience based on client loyalty and duration of play.*Ensures banks and table limits are correctly set.*Performs other related duties as assigned.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration And Management, General