Michael He Email & Phone Number

Shanghai, China

1. To establish strong relationships with member companies, work with other teams to improve awareness and understanding of Qualification and Enforcement programs.2. Have excellent understanding of the policies. Be able to help our members adhere to the membership policies and procedures. Act in highly professional, courteous & detail-oriented manner.3. Represent the APAC members in providing regional-specific insights and feedback to the internal teams, to continously improve the service & support extended to the members.4. Work on global projects, cross-functional initiatives and regional campaigns to achieve the goals of the Bluetooth SIG as a whole.5. To keep up with the growing knowledge of Bluetooth SIG and member companies, serve as the resourceful knowledge base in multilateral communications.

Shanghai, China

1. Brand portfolio management. Closely work with brand divisions / partners to get a dynamic view of brand performance. Re-evaluate & re-allocate resources when necessary to align brand performance with strategic goal.2. Monitor team’s KPI on routine tasks to live up to the SLA in place. Respond to inquiries / complaints / claims of all kinds, provide quick solutions to minimize customer frustrations, pinpoint root causes and co-work with concerned parties for optimization to ensure long-term customer satisfactions.3. Take on testing tasks from global participants for go-live of new WHM system ACDC.4. Carry out on-site service to customers for various trainings upon requests.

Shanghai, China

1. Manage relationships with global customers with regards to software assets and licenses to deliver world-class services. Address and resolve inquiries through emails, hotline calls, and service tickets while ensuring compliance with corporate policies and applicable SLA in position, maximize customer satisfactions and minimize escalations.2. Customer / Partner relationship management. Liaison between sales team, partners, and customers to serve as a single point of contact on diverse issues to achieve customer success. Build strong partnerships with resellers and effective relationship across departments within the corporate ecosystem.3. Be part of governance plan and maintain the integrity and accuracy of licensing repository, CRM database, products, practices, procedures, and license policies.4. Compose technical articles to maintain the up-to-date details in Knowledge Base regarding the licensing models of different products. Keep up to the extensive knowledge about the expanding product portfolio.5.Order management. Responsible for orders / backlog management. Coordinate with all concerned parties to ensure successful delivery. Assist in payment collection when it comes to non-standard terms deferring revenue recognition.6. Business process improvement. Articulate and promote working practices, stay attentive to potential improvements in the Q2C workflow. Participate in UAT and assist in implementing enhancements with innovative approaches. Assist in developing SOP for cross-functional collaborations.7. Coach customers / partners / internal colleagues for web tool applications whenever required.

Shanghai, China

1. Serve as the first point of contact for inquiries from new potential clients, try best to retain customers & dig up new leads.2. Handle customer orders and follow up closely with vendor and freight forwarders for smooth delivery of consignment, take quick actions to respond to anything urgent.3. Translate product technical documents such as MSDS, TDS, etc.

Bachelor'S Degree, E-Commerce/Electronic Commerce

Associate'S Degree, Accounting And Finance