Michael Hearn Email & Phone Number

Launched by long-time insurance and technology professionals, Spex has built the leading property inspection platform for P&C insurance businesses. When it comes to inspections, Spex empowers organizations to move their field workforce beyond the graph paper and digital camera and into the era of point-of-inspection technology and "team" handling. Ultimately, the Spex platform empowers P&C organizations, both carriers and service providers, to capture better data and documentation and as a result, make more informed business decisions.InsurTech ("insurance technology") has exploded over the past few years. All kinds of tech are entering the market ranging from gig economy solutions to machine learning and BI data models. By digitizing inspection datasets, Spex provides a fundamental underlying infrastructure that allows insurance companies and their service providers to be well positioned for future technologies.

Manage nationwide team of property adjustersHire and develop new adjustersField and technical trainingManagement of Catastrophe OperationsManagement of Daily Claims OperationsResponsible for claims inventory management - Daily and CatastropheManage service levels and performance based on client service level agreementsManage client relationshipsDevelop claims handling procedures and guidelinesOrganize, promote, and coordinate annual adjuster conference

Charlotte, North Carolina Area

Inspected losses of a catastrophic and daily nature.Responsible for determining and explaining policy coverage.Documented claims transactions, and prepared and forwarded reports.Prepared estimates after documenting damages/losses.Obtained appraisals from contractors, reports, and statements from insured as needed.Responded to catastrophes and other temporary assignments (Earl – 2010, Irene – 2011, Northeast Snow Storm - 2011) on short notice.Retain a NC (resident) and SC (nonresident) adjuster license.Assumed a role as a mentor providing ride along training to junior adjusters.Proficient with Xactimate estimating software.

Key lead for the day to day operations in the Knowledge Management & Automation Team.Designed and implemented processes and procedures to aid in the timely creation of Knowledge as well as assigning tasks and projects to other engineers. Gathered metrics for Knowledge to generate reports based on those metrics/data.Managed Sun Employees as well as consultant/vendor relationships including the negotiation of contracts.

Provided on-site post-sales technical support to all Sun customers in assigned territory, including North Carolina and South Carolina.Responsible for deadline based system install and “system tuning” for entire territory. Customer’s first point of contact to correct issues through our Customer Call Center.Conducted account reviews with key customers in the region.Managed all technical escalations related to those key customers.

Unix Team Technical Team Lead Served as the key contact person for all projects being completed by the UNIX team.Managed vendor relations and contractual issues.Provided tier two technical support on all UNIX systems for Fleet Mortgage.Acted as liaison between senior management and the management of other groups.

Provided on-site post-sales technical support to all Sun customers in assigned territory, including North Carolina and South Carolina.Responsible for deadline based system install and “system tuning” for entire territory.Customer’s first point of contact to correct issues through our Customer Call Center.Conducted account reviews with key customers in the region.Managed all technical escalations related to those key customers.

Provided tier two technical support on all UNIX systems at Fleet Mortgage. Actively participated on a team that was responsible for the monitoring, tuning, and day-to-day support of all UNIX systems.Performed daily backups, user administration and day-to-day operational tasks.

Managed Unix System Administrators, performance tuning & capacity planning. Maintained daily system backups, server restoration and day-to-day operational maintenance of all servers in our department.