Michael Hernandez Email & Phone Number

Charlotte, Nc, Us

South Carolina, United States

Charlotte

●Responsible for all associate onboarding; Analyzing Resumes, Scheduling Interviews, and creating orientation programs ●Created training programs to increase food and beverage sales by more than 20% in a quarter●Conducted weekly customer experience audits to ensure customer engagement was at the highest level.●Explored different ways to create the perfect team of sellers through team building and motivational tactics.●Strategically utilized numerous vendors to ensure that we were buying the highest quality product at the lowest cost, resulting in a 27% food cost for 6 months straight.

Port Jefferson, New York, United States

●Oversaw fiscal responsibilities, including ordering, inventory, and P&L ●Developed menu pricing for each item to lower food cost from 42% to a steady 30%●Led daily sales meetings to show new sales tactics and increase food/beverage sales, while also lowering overall beverage cost to 21%●Reduced variable costs by 7% through tighter controls on overtime expenditures and inventory waste.●Increased overall customer outreach by 3-5% annually by working collaborating with local companies and vendors to increase our brand.

Poconos, Pa

●Calculated and recorded inventory levels to maintain proper ordering pars.●Responded to all customer feedback on multiple review ●Created schedules for more than 30 associates on a weekly basis●Chosen as the Safety Committee Board Member for the food and beverage department, assisting in the creation of the resorts Safety and Sanitation guide for each department.