Michael Hess Email & Phone Number

Brighton, Co, Us

Denver, Colorado, Us

Incorporated Blind Institute of Technology (B.I.T.) as a non-profit organization in the State of Colorado on February 28, 2013. BIT's mission is to reduce the high unemployment rate among the blind and visually impaired community (BVI). Our mission is to prepare the BVI and the employers who hire them, for success in the workplace.BIT views employment as a cycle with three primary stages, education, preparation and opportunity. We call this the Employment Life Cycle. We bridge the gap between candidates Kk6with disabilities and their potential employers by offering customized services and assistance at each stage.Highlights• Partner with community colleges and other higher learning institutions to provide unique project management based curriculum.• Instituting a first-of-its-kind professional training certification for the blind demographic.• Continue to partner with corporations in the technology industry to offer paid internships and permanent placements.• Utilize the spectrum of adaptive technologies and leverage the power of mobile devices to train both employers and the employees with vision loss to be successful.

Broomfield, Colorado, Us

• Managed GCR process enhancements, tool enhancements, and daily operational activities• Designed and delivered Production Support ticketing process and tool improvements. Operational savings of approximately 150,000 annually.• Maintained routing and costing configurations for TEOCO-Vero and TRAC applications. Extensive experience with local voice, SIP, and Toll Free routing solutions

• Manager –Duties included financial analysis, strategic operations improvement and establishing enterprise partner relationships. • Business Analyst - Gathered business requirements from executive leadership and developed system requirements for IT development. • Product Development – Managed national TN product offering. Negotiated price with 3rd party vendor to keep cost in line with business expectations.• Project Management - Directed entire life cycle of two web-based systems. Implemented both while maintaining strict deliverables and meeting key launch dates.• Switch Engineer – Provisioned trunks and dialing plans within LCR routing.• AOCN Administrator - Maintained BIRRDS data for CLEC routing and rating.

Lake Oswego, Oregon, Us

• Developed Visual FoxPro scripts to maintain Reciprocal Compensation billing stream. • Maintained LERG data within Oracle DB environment to ensure accurate billing statements.

• Migration – Involved in strategic planning to migrate customer base to Sprint network. Partnered with Sprint and NeuStar to complete cross-company TN transfer.• Number Administration - Managed the acquisition, provisioning, and system testing of all TN inventory. Partnered with marketing, engineering and translations teams during new market launches. • Systems Analyst – Training lead for Network Operations Center (NOC) and Translations Team during LNP deployment. • Switch Technician - Provisioning of Dialing Plans, E911 Start Forms, Subscriber Forms and Trunk Groups for all Lucent switches. Provisioned Wireless HLR with all new TN combinations.• AOCN Administrator - Maintain BIRRDS records for both Qwest and TW Wireless.• Industry Representative - Represented Qwest Wireless in Industry Numbering Committee (INC) conferences.

Monroe, La, Us

• Developer – Created COBOL, JCL and DB2 modules within legacy billing environment. Managed Regional Error Correction System (RECS) within 14 state regions.

Ccna, • Cisco – Cisco Certified Network Administrator (Ccna)

• Comptia – Network +, Network +

Technologies - Compact Switch Maintenance & Trouble Shooting, Lucent 5E

Technologies - Network Digit – Routing Translations, Lucent 5E

Technologies – Code Division Multiple Access, Lucent 5E

Certificate Of Applications Programming