Michael Hess Email & Phone Number

Brighton, CO, US

Denver, Colorado, US

• Incorporated Blind Institute of Technology (B.I.T.) as a non-profit organization in the State of Colorado on February 28, 2013. BIT's mission is to reduce the high unemployment rate among the blind and visually.
• Partner with community colleges and other higher learning institutions to provide unique project management based curriculum.
• Instituting a first-of-its-kind professional training certification for the blind demographic.
• Continue to partner with corporations in the technology industry to offer paid internships and permanent placements.
• Utilize the spectrum of adaptive technologies and leverage the power of mobile devices to train both employers and the employees with vision loss to be successful.

Broomfield, Colorado, US

• Managed GCR process enhancements, tool enhancements, and daily operational activities
• Designed and delivered Production Support ticketing process and tool improvements. Operational savings of approximately 150,000 annually.
• Maintained routing and costing configurations for TEOCO-Vero and TRAC applications. Extensive experience with local voice, SIP, and Toll Free routing solutions

• Manager –Duties included financial analysis, strategic operations improvement and establishing enterprise partner relationships.
• Business Analyst - Gathered business requirements from executive leadership and developed system requirements for IT development.
• Product Development – Managed national TN product offering. Negotiated price with 3rd party vendor to keep cost in line with business expectations.
• Project Management - Directed entire life cycle of two web-based systems. Implemented both while maintaining strict deliverables and meeting key launch dates.
• Switch Engineer – Provisioned trunks and dialing plans within LCR routing.
• AOCN Administrator - Maintained BIRRDS data for CLEC routing and rating.

Lake Oswego, Oregon, US

• Developed Visual FoxPro scripts to maintain Reciprocal Compensation billing stream.
• Maintained LERG data within Oracle DB environment to ensure accurate billing statements.

• Migration – Involved in strategic planning to migrate customer base to Sprint network. Partnered with Sprint and NeuStar to complete cross-company TN transfer.
• Number Administration - Managed the acquisition, provisioning, and system testing of all TN inventory. Partnered with marketing, engineering and translations teams during new market launches.
• Systems Analyst – Training lead for Network Operations Center (NOC) and Translations Team during LNP deployment.
• Switch Technician - Provisioning of Dialing Plans, E911 Start Forms, Subscriber Forms and Trunk Groups for all Lucent switches. Provisioned Wireless HLR with all new TN combinations.
• AOCN Administrator - Maintain BIRRDS records for both Qwest and TW Wireless.
• Industry Representative - Represented Qwest Wireless in Industry Numbering Committee (INC) conferences.

Monroe, LA, US

• Developer – Created COBOL, JCL and DB2 modules within legacy billing environment. Managed Regional Error Correction System (RECS) within 14 state regions.

Ccna, • Cisco – Cisco Certified Network Administrator (Ccna)

• Comptia – Network +, Network +

Technologies - Compact Switch Maintenance & Trouble Shooting, Lucent 5E

Technologies - Network Digit – Routing Translations, Lucent 5E

Technologies – Code Division Multiple Access, Lucent 5E

Certificate Of Applications Programming