Michael Hightower Email & Phone Number

Perform workflow analysis and architect solutions for TriZetto applications including care management, claims processing, and value-based benefits with a special focus on letters and communications.

Boston, Ma

Instructional designer and training developer for the CareAdvance Enterprise suite of health management applications.

• Developed analysis approach and guidance for a major course conversion project• Oversaw business process and collaborated with cross-functional teams to improve workflow • Facilitated meetings between developers, analysts, data entry personnel and subject matter experts to produce learning and development plans.

• Applied automation technology to online development processes resulting in elimination of out-sourcing needs, significant increase in profit margin, and a unit cost reduction for the client.• Expanded service and product range to include XML publishing, development, and workflow capabilities leading to multiple new high-margin clients.• Responsible for retention of at-risk existing clients through innovative cost and technology measures. Reduced cycle time by upwards of 60% on numerous services. • Key innovator for new workflow management tool. Led development team to produce beta deliverable on time and under budget leading to a strategic partnership with Fortune 200 company to offer reseller services of product.• Directly managed overseas teams and vendors. Improved communications and relationships. Brought vendors “inside the company” to ensure higher quality of work.

• Established instructional design guidelines and standards for all online courses to achieve higher quality output and more effectively meet learners’ needs. • Oversaw offshore instructional design team through daily phone and e mail communication. • Analyzed business process and collaborated with cross-functional teams to improve workflow.

• Introduced and initiated online training for TWC employees. Led continued development including selection of Learning Management System and partnering with vendors for additional development.• Managed development and delivery of training courses to educate sales and management staff on TWC products. Integrated brand and marketing collateral to provide consistent corporate image.• Ensured on-time delivery of all training products. Updated internal customers on future and current training with regular schedules. • Developed numerous online courses including public-facing Captivate-driven tutorials.• Organized and led content reviews with TWC subject matter experts, marketers, sales agents, users, and vendor to ensure accuracy of content.

• Develop training for Government agencies including FAA, FEMA, Census, and Department of Defense • Provide quality assurance for online and CBT courses.

• Implemented proprietary software at over 50 client sites throughout the US and trained over 250 users in one-on-one and classroom environments on mission critical tasks. • Ensured customer data integrity using SQL and Visual Basic to solve conversion issues. Tested software and reported usability issues to development center.

• Assisted in development of acquisitions procedures course widely used by defense acquisitions personnel. Oversaw quality assurance team and production of CD-ROM platform. • Developed automation to process over 1,500 Federal documents into PDFs resulting in reduction of 100+ hours work effort.

Music Synthesis

Education record