Michael Hjerpe Email & Phone Number

Cedar Park, Tx, Us

Austin, Texas, United States

-Supervisor overseeing 10+ claim representatives ensuring individual performance, quality assurance, mentoring, coaching, as well as monthly and yearly reviews. Designed individual actions for employees to improve and sustain their performance.-Multiple project leader for the department which increased production by 15%, increasing recovery percentage by 25%, increasing employee participation by 22%, and reducing monthly expenses by a minimum of $5,000.00.-Calibrated and collaborated with other departments to increase subrogation claim timeliness by exchanging files 8 days earlier, expedited hiring process by hiring for multiple departments at once, training other departments to handle different type of claims roles that they normally did not handle.-Experienced in working with excel, running daily/monthly reports for data analysis. These reports include department production, all metrics, market trends, and forecasting workloads. Allowing others to access these reports and calibrate employee performance.

Austin, Texas, United States

-Consistent metric leader for production and metrics which led to excellent overall ratings and leading from a representative level to improve the department results.-Only representative out of 60+ employees handling both Auto Liability, Auto Damage, and Residential Property claims, successfully defending the company in arbitration in all areas.-Led a team of 8 members from a claims representative level to win a production contest by 60+ claims over two other teams of the same make up while volunteering to handle 5 property claims a day in the field in another city.

Austin, Texas, United States

-Handled all aspects of residential property claims from first contact, inspection, estimating repairs, follow-ups, contractor negotiations, and supplemental work. Led to high customer service scoring when compared to other representatives in my office as well as high file quality.-Created and led training for estimating best practices, customer service, and new software usage. Increased knowledge of claims processing across the southwest United States for Farmers insurance-Chosen member to work with management from a claim representative level, providing feedback on upcoming announcements and projects. This allowed a more effective effort in implementing new software and new department directives.-Handled high claims volume due to experiences with multiple catastrophe assignments from severe wind, hailstorms, and wildfires.

Austin, Texas, United States

-Responsible for inventory management, expenses, forecasting, and development of employees of a large Enterprise branch.