Michael Kellogg Email & Phone Number

St. Louis, MO, US

Canton, Massachusetts, United States

Canton, Massachusetts, United States

Temple, TX

• Lead Engineer for deployment of Avaya One Cloud CCaaS for Large Enterprise installation multi-phase deployment to include Avaya Call Management System R20 (CMS), Avaya Application Enablement Services and Aceyus.
• Member of technical team responsible for maintaining and troubleshooting Multiple HA System Manager configurations with over 20 Session Managers built across Geographically Redundant Data Centers for multiple.
• Technical Oversightfor Verint 15.2 Solution encompassing 20,000 configured agents to include screen/ audio recording, speech analytics, customer feedback, Avaya integrations and performance management.

Austin, Texas Area

• Lead engineer in the planning and implementation of an internal and remote user BYOD Equinox deployment that consists of J series desk phones, windows desktop, and smartphone devices.
• Head contributor to the architecture and installation of a high-availability Audiocodes Session Border Controller redundant pair and Level 3 SIP trunk deployment, resulting in reducing the number of PSTN TDM trunks.
• Developed and led the core upgrades for the Avaya Aura Communication Manager 7.1.3, including Avaya Experience Portal 7.2.0, Avaya Aura Messaging 7.0.1, Avaya Enablement Services 7.1.2, and Avaya Aura Call Center Elite.
• Primary technical resource for coordinating and assisting in the migration of telecom virtual machines from VMWare 5.5 to VMWare 6.7, including overseeing migration procedures, disabling VMWare HA and DRS, and.
• Directed the RightFax 16.6 upgrade initiative, updating from release version 10.6, including application configuration, adding SIP trunking, migrating TDM trunking, and back-end integration services.

Austin, Texas Area

• Managed six ‘Contact Center’ engineers and ensured to maintain operational SLA’s, standards, and operating procedures; delegated tasks and benchmarks according to the engineer’s personal development goals.
• Oversaw the planning and implementation of an Avaya CMS 18 deployment to include tenant deployments across 30 contact center groups.
• Assisted in the development and planning of Avaya 7.1 roadmap.

Temple, Texas

• Lead telecom liaison for two Avaya Aura Communication Manager 6.3 core upgrades, including Avaya Call Recorder 15.1, Avaya Call Management System 18, Avaya Experience Portal, Avaya Enablement Services, and Avaya Aura.
• Redesigned and implemented a triplicate Avaya Session Manager Cluster for high availability of SIP wireless phones and centralized SIP trunking.
• Seamlessly integrated Avaya Session Manager 6.3 and Avaya Communication Manager 6.3 into the Cisco Unified Communications Manager 11.x and Cisco Unified Border Element 10.x.

• Project Manager for a 124 site network reconfiguration project to prepare locations for Voice Over Internet Protocol Deployment, including managing network hardware setup and device configuration.
• Oversaw and coordinated a multi-phase roadmap to implement an Avaya Core upgrade from CM 6.0.1 to CM 6.3 to improve performance and mitigate networking vulnerabilities.
• Developed an internal telecom expense management program to disconnect unnecessary PSTN services resulting in a cost savings of approximately $650,000.

Killeen, TX

• Coordinated service integrity with new and existing telecom vendors to include contracts, maintenance contracts, and service level agreements.
• Devised acceptable budgetary requirements for multiple telecommunications projects involving internal and vendor assisted projects.
• Guided the installation, design, and support of an Avaya Session Manager 6.3 Integration to Microsoft Lync On-Premise Server configuration.

• Lead engineer and overseer in the installation, design, and maintenance of an Avaya System Manager / Session Manager 6.3 configuration with 25 distinct SIP adjunct systems.
• Designed, planned, and implemented over 25 Avaya telecommunications projects, including vendor coordination and collaborative solutions.
• Organized firmware and service pack upgrades for 65 remote sites to include Avaya G700/G650/G350/G430/G450 Voice Gateways, S8300/8500/8720 servers, media modules, and IP phone sets.

Round Rock, TX

• Monitored and remotely resolved problems for Toll Management hardware and software of over 400 lane systems, servers, and switches in Texas, Miami, and Colorado.
• Created service tickets utilizing help desk software and documented issues, resolutions, and work assignments to field technicians
• Prioritized issues and dispatched appropriate field service technicians as required.
• Installed, configured, maintained, and repaired various computer systems, peripherals, and electronic equipment.
• Demonstrated strong technical aptitude in working with ASCOM Automated Coin Machines, Jet Sort Coin and Bill Counters, Transcore RF Tag readers, and video monitoring equipment
• Performed comprehensive testing for all components critical to the functionality of the tolling systems in Florida and Texas in outdoor environments.

• Technical lead for the Electronic Maintenance facility comprised of up to 14 staff members tasked in maintaining the facility, performing daily operations, and repairs.
• Trained staff and developed successful strategies resulting in timely completion of work orders and reduction of work logs.
• Ensured accuracy of instructions and relevant data in the 'Maintenance Request' register via primary management, monitoring, and attention to detail.
• Engaged in informed and productive discussions regarding all work order issues at information and exchange briefings as required.
• Oversaw maintenance of the facility, including compliance with safety regulations and cleanliness of the work environment while ensuring mission capability at all times.
• Streamlined operations and increased productivity via generation and maintenance of work schedules.

Bachelors Of Science, Business Management

Associates Of Science, General Studies