Michael Jackson Jr Email & Phone Number

Indianapolis, Indiana Area

• Researched, reviewed provider and facility network status for members• Redirected members to more cost-effective in network facilities for procedures• Assisted members with research for second opinions• Negotiated and paid out of network pricing for providers and facilities• Identified cost-effective options for high priced procedures for additional cost savings• Completed detailed pricing reports for members• Assisted with and completed special research projects• Received and responded to detailed emails from customers, brokers, and agents

2960 N. Meridian Street

• Received 35-45 customer calls daily• Problem-solved customer complaints with policies, transactions, and claims• Reviewed and explained customer policies• Assisted customers in profiles on company website• Supported customers with submitting, reviewing insurance claims • Assisted with and completed special research projects• Created detailed claim emails to customers, facilities and agents• Supported claims department with submission reviews

11825 N. Pennsylvania St

• Problem solved extreme issues on Life and Annuity policies• Conducted reviews on excessive calls on policies• Provided findings to managers for prospective policy changes• Worked with other processing departments to solve complicated issues• Performed same duties as Inbound Call Center Rep

11825 N. Pennsylvania Ave

• Received 45-50 customer calls daily• Problem solved customer complaints with policies, transactions, employees• Reviewed and explained customer policies• Completed customer requests, including converting policies and premium changes • Assisted with death claims on policies• Processed loans and withdrawals on policies• Assisted and completed special research projects

• Received 50 customer calls daily• Problem solved customer complaints with branch, transactions, employees• Reviewed customer accounts for discrepancies, irregularities• Completed special requests, such as limit increases • Assisted customers with online banking services, password resets• Explained, upheld or returned fees• Provided same services as Inbound Service Representative

Bachelor'S Degree, Media Arts& Science

Produced and Directed 3 shorts films: indySOUL Byrd's Song Choices

Mass Communication/Media Studies, 3.9 Gpa

Activities and Societies: Transfer Student UnionParticipated in the Transfer Student Union.