Michael Jacoby Email & Phone Number

• Conduct needs analyses and cultural assessments to enhance organization-wide software change and accompanying process changes that will optimize client processes and improve efficiency, with communication and coaching for all employees from front-line to senior leadership to elected officials.• Document findings and generate reports that ensure clear direction for clients and internal client teams.• Implement training programs in-person and online, customizing content specific to… Show more • Conduct needs analyses and cultural assessments to enhance organization-wide software change and accompanying process changes that will optimize client processes and improve efficiency, with communication and coaching for all employees from front-line to senior leadership to elected officials.• Document findings and generate reports that ensure clear direction for clients and internal client teams.• Implement training programs in-person and online, customizing content specific to the client’s needs, best practices, and WCAG standards while applying principles of learning and individual differences, working with groups ranging in size from 1 to 25 users of varying technical skill.• Help manage implementation, setting appropriate client expectations, assessing and managing potential risks, and providing solutions to strengthen program operations.• Develop and maintain rapport and relationships while providing excellent service and attention to customers face-to-face and virtually to a client load of up to 25.• Possess knowledge of & upsell multiple product suites and add-ons based on specific client needs.• Collaborate effectively with product strategy, technical support, client success, and additional departments to ensure client needs are met.• Utilize client relationships to enhance product features by working cross-functionally with Engineering and Product Strategy to positively effect UX.• Help onboard new team members. Show less

Nationwide

• Utilize Content Management System and advise others of solutions that can be accomplished using the product • Train and consult with new and current clients on Content Management System (CMS) and its practices through on-site visits, phone conversations, and various media including Webinars and email• Analyze and discuss a client’s internal processes while engaging the client in discussions that leads to process optimization and fosters internal (client) efficiency• Up-sell… Show more • Utilize Content Management System and advise others of solutions that can be accomplished using the product • Train and consult with new and current clients on Content Management System (CMS) and its practices through on-site visits, phone conversations, and various media including Webinars and email• Analyze and discuss a client’s internal processes while engaging the client in discussions that leads to process optimization and fosters internal (client) efficiency• Up-sell clients on our various solutions, which include: website redesigns, process improvements, training/development, town hall meeting facilitation. • Work with the CivicPlus Project Teams to provide guidance and thought leadership to the client in order to help ensure a successful experience for both sides• Document findings and generate reports that ensure clear direction for client and Project Teams• Manage a travel schedule (travel up to 80% of the time) and actively participate in the department team meetings and activities• Stay informed of current issues/bugs as well as new functionality within the CMS• Effectively collaborate with various departments and personnel, both externally and internally Show less

Remote (Temporary Contract Position)

• Actively support operational areas at Go-Live.• Work directly with all applications to ensure Epic end-user training stays on track, according to project timelines.• Escalate any issues or risks to the Training Project Manager immediately after identification and actively participate in mitigation strategy and issue resolution.• Work both independently and as part of a team to accomplish all assigned tasks.• Mentor other colleagues on the team to ensure successful knowledge… Show more • Actively support operational areas at Go-Live.• Work directly with all applications to ensure Epic end-user training stays on track, according to project timelines.• Escalate any issues or risks to the Training Project Manager immediately after identification and actively participate in mitigation strategy and issue resolution.• Work both independently and as part of a team to accomplish all assigned tasks.• Mentor other colleagues on the team to ensure successful knowledge sharing is occurring.• Perform other duties as required/assigned for successful training of the Epic suite of applications.• Operates professionally and effectively in a fast-paced and high-pressure environment• Able to effectively adapt to changing circumstances.• Stay informed about changes and innovations in their field Show less

Based Out Of Dallas Texas

Deliver training and perform this training onsite and remotely for new and existing Microsoft Dynamics Based Customer Resource Management customers. Implementation Responsibilities Include: 1. Working with customers to analyze existing business processes. 2. Suggest process improvement strategies possible with our CRM offering. 3. Assist with customer setup. 4. Formulate methodologies and industry best practice solutions into deliverable action plans.Training… Show more Deliver training and perform this training onsite and remotely for new and existing Microsoft Dynamics Based Customer Resource Management customers. Implementation Responsibilities Include: 1. Working with customers to analyze existing business processes. 2. Suggest process improvement strategies possible with our CRM offering. 3. Assist with customer setup. 4. Formulate methodologies and industry best practice solutions into deliverable action plans.Training Responsibilities Include:1. Deliver high impact meetings and presentations to key dealership personnel.2. Provide detailed training, meeting recaps, and documentation on follow up items. 3. Assist with the creation and editing of training materials. Show less

Springfield, Missouri Area

Responsible for enhancing agent performance through continued training delivery in support of the Lodging Operations in North America and abroad. Responsibilities include but are not limited to:• Actively works with the Lodging Operations leaders and agents in consistently meeting or exceeding KPIs established for the Lodging Operations team, ensuring consistent delivery against quality.• Supports a recurrent training and new initiative training program for our agents that promotes… Show more Responsible for enhancing agent performance through continued training delivery in support of the Lodging Operations in North America and abroad. Responsibilities include but are not limited to:• Actively works with the Lodging Operations leaders and agents in consistently meeting or exceeding KPIs established for the Lodging Operations team, ensuring consistent delivery against quality.• Supports a recurrent training and new initiative training program for our agents that promotes increased productivity and agent performance while driving increased customer satisfaction.• Delivers training to Lodging Operations Agents in the key business areas of relocations, invoicing and payments, and technical support.• Delivers effective new hire training on policies and procedures to ensure agent success. Works with subject matter experts in each area to deliver optimal training to each different area. Track and report on the impact of training, and identify additional training needs (from QC process, agent/leader/partner feedback) and develop refresher classes as needed.• Responsible for scheduling and securing training rooms and coordinating with leadership on participant participation. • Develop and communicate training calendars on a regular basis that support the business needs. Present training plans and accomplishments, trends and data in staff and leadership meetings weekly monthly, quarterly or as requested.• Partner with other training departments to develop and/or train new or existing employees on Lodging Ops processes and procedures Show less

Branson, Mo

• Interviewing and hiring• Training new hires and veteran employees• Developing and writing training materials• Data entry/complete forms in a timely manner• Moderate team meetings• Assist the manager in all aspects of the job

West Orange, Tx

Essential functions:• Present subject matter according to guidelines established by Texas Education Agency• Create and maintain a classroom environment conducive to high self-esteem, mutual respect, raised expectations, and high achievement• Cooperate with other members of the staff and administration• Compile, maintain and file all reports, records, and other documents required

Port Arthur, Tx

• Managing the learning experience for associates• Train and supervisor a staff of trainers• Conduct train-the-trainer sessions• Design learning strategies to fill needs as identified through analysis in partnership with client, supervisors and managers• Monitor agent performance and provide feedback and development opportunities• Orient new employees to ClientLogic creating a positive on-boarding experience• Complete weekly and monthly reports in a timely… Show more • Managing the learning experience for associates• Train and supervisor a staff of trainers• Conduct train-the-trainer sessions• Design learning strategies to fill needs as identified through analysis in partnership with client, supervisors and managers• Monitor agent performance and provide feedback and development opportunities• Orient new employees to ClientLogic creating a positive on-boarding experience• Complete weekly and monthly reports in a timely mannerNOTE: ClientLogic bought out spherion during my employment. So I started with spherion in March 2004 and ended with ClientLogic in July 2006. Show less

Tulsa, Oklahoma Area

• Deliver a broad range of formally designed learning and development programs and solutions using audio and visual aids to support the company’s mission, goals and business strategies (classes 1 to 30 in size)• Monitoring and evaluating individual's progress using observation, graded exercises and working one on one with trainees• Follow-up with trainees after training is completed• Help develop and implement training manual procedures• Using teamwork with supervisors/managers… Show more • Deliver a broad range of formally designed learning and development programs and solutions using audio and visual aids to support the company’s mission, goals and business strategies (classes 1 to 30 in size)• Monitoring and evaluating individual's progress using observation, graded exercises and working one on one with trainees• Follow-up with trainees after training is completed• Help develop and implement training manual procedures• Using teamwork with supervisors/managers and other trainers to continually provide the highest quality of training• Coach and support less experienced trainers, as well as new employees• Act as a consultant with business leaders• Maintain supplies and attendance records Show less

Bachelor Of Science (Bs), Sociology With A Minor In Psychology

Teachers Certification, Science Grades 5-9