Michael Jacoby Email & Phone Number

• Conduct needs analyses and cultural assessments to enhance organization-wide software change and accompanying process changes that will optimize client processes and improve efficiency, with communication and coaching.
• Document findings and generate reports that ensure clear direction for clients and internal client teams.
• Implement training programs in-person and online, customizing content specific to… Show more
• Implement training programs in-person and online, customizing content specific to the client’s needs, best practices, and WCAG standards while applying principles of learning and individual differences, working with.
• Help manage implementation, setting appropriate client expectations, assessing and managing potential risks, and providing solutions to strengthen program operations.
• Develop and maintain rapport and relationships while providing excellent service and attention to customers face-to-face and virtually to a client load of up to 25.

Nationwide

• Utilize Content Management System and advise others of solutions that can be accomplished using the product
• Train and consult with new and current clients on Content Management System (CMS) and its practices through on-site visits, phone conversations, and various media including Webinars and email
• Analyze and discuss a client’s internal processes while engaging the client in discussions that leads to process optimization and fosters internal (client) efficiency
• Up-sell… Show more
• Up-sell clients on our various solutions, which include: website redesigns, process improvements, training/development, town hall meeting facilitation.
• Work with the CivicPlus Project Teams to provide guidance and thought leadership to the client in order to help ensure a successful experience for both sides

Remote (Temporary Contract Position)

• Actively support operational areas at Go-Live.
• Work directly with all applications to ensure Epic end-user training stays on track, according to project timelines.
• Escalate any issues or risks to the Training Project Manager immediately after identification and actively participate in mitigation strategy and issue resolution.
• Work both independently and as part of a team to accomplish all assigned tasks.
• Mentor other colleagues on the team to ensure successful knowledge… Show more
• Mentor other colleagues on the team to ensure successful knowledge sharing is occurring.

Based Out Of Dallas Texas

Deliver training and perform this training onsite and remotely for new and existing Microsoft Dynamics Based Customer Resource Management customers. Implementation Responsibilities Include: 1. Working with customers to analyze existing business processes. 2. Suggest process improvement strategies possible with our CRM offering. 3. Assist with customer.

Springfield, Missouri Area

• Responsible for enhancing agent performance through continued training delivery in support of the Lodging Operations in North America and abroad. Responsibilities include but are not limited to:
• Actively works with the Lodging Operations leaders and agents in consistently meeting or exceeding KPIs established for the Lodging Operations team, ensuring consistent delivery against quality.
• Supports a recurrent training and new initiative training program for our agents that promotes… Show more Responsible for enhancing agent performance through continued training delivery in support of the Lodging.
• Supports a recurrent training and new initiative training program for our agents that promotes increased productivity and agent performance while driving increased customer satisfaction.
• Delivers training to Lodging Operations Agents in the key business areas of relocations, invoicing and payments, and technical support.
• Delivers effective new hire training on policies and procedures to ensure agent success. Works with subject matter experts in each area to deliver optimal training to each different area. Track and report on the impact.

Branson, MO

• Interviewing and hiring
• Training new hires and veteran employees
• Developing and writing training materials
• Data entry/complete forms in a timely manner
• Moderate team meetings
• Assist the manager in all aspects of the job

West Orange, TX

• Essential functions:
• Present subject matter according to guidelines established by Texas Education Agency
• Create and maintain a classroom environment conducive to high self-esteem, mutual respect, raised expectations, and high achievement
• Cooperate with other members of the staff and administration
• Compile, maintain and file all reports, records, and other documents required

Port Arthur, TX

• Managing the learning experience for associates
• Train and supervisor a staff of trainers
• Conduct train-the-trainer sessions
• Design learning strategies to fill needs as identified through analysis in partnership with client, supervisors and managers
• Monitor agent performance and provide feedback and development opportunities
• Orient new employees to ClientLogic creating a positive on-boarding experience

Tulsa, Oklahoma Area

• Deliver a broad range of formally designed learning and development programs and solutions using audio and visual aids to support the company’s mission, goals and business strategies (classes 1 to 30 in size)
• Monitoring and evaluating individual's progress using observation, graded exercises and working one on one with trainees
• Follow-up with trainees after training is completed
• Help develop and implement training manual procedures
• Using teamwork with supervisors/managers… Show more
• Using teamwork with supervisors/managers and other trainers to continually provide the highest quality of training

Bachelor Of Science (Bs), Sociology With A Minor In Psychology

Teachers Certification, Science Grades 5-9