Michael Joyce Email & Phone Number

Edinburgh, Scotland, Gb

Edinburgh, Scotland, Gb

Edinburgh, United Kingdom

In my current role I help manage IT Service Delivery for Sainsbury's Bank, ensuring that service levels/performance received from IT suppliers meet agreed contractual obligations and to drive forward IT service improvements. I also help manage the operational relationship with the Bank’s business functions.

Edinburgh, United Kingdom

I looked after all IT Services for The Hepburn Consultancy, a boutique PR & marketing company owned by my wife. My duties included support for all IT systems, design/support for the company website and content provision for Social Media updates. My principal role was as a house husband managing a busy family household containing 7 years old triplet girls.

Edinburgh, United Kingdom

In December 2010, the Front Office team I managed in Scottish Widows (now part of Lloyds Banking Group) was outsourced to Computacenter. I was heavily involved in planning, organising and supporting the change from an in-house supported service to an outsourced one. I continued to manage the day to day activities for Computacenter in Scottish Widows until I took voluntary redundancy in April 2012.

Edinburgh, United Kingdom

I started as a Desktop Support Engineer and achieved 2 promotions to become Front Office Manager, where I was responsible for the management of all hardware incidents, requests, problems, changes, risks, business continuity and continual service improvement for 10,000 desktops, laptops, printers, desk phones, and smart phones across the Scottish Widows estate. I was the initial point of contact for all Executive support issues in Scottish Widows, owning all incidents/problems/changes… Show more I started as a Desktop Support Engineer and achieved 2 promotions to become Front Office Manager, where I was responsible for the management of all hardware incidents, requests, problems, changes, risks, business continuity and continual service improvement for 10,000 desktops, laptops, printers, desk phones, and smart phones across the Scottish Widows estate. I was the initial point of contact for all Executive support issues in Scottish Widows, owning all incidents/problems/changes from initial contact to closure ensuring the Executive were kept fully informed at all times.I managed a team of 25 staff who provided second line hardware support and business continuity for all technical equipment across the estate, both for staff based on campus in Edinburgh and for sales staff based remotely throughout the UK. Additionally I was part of a larger Service Operations Management team where I helped to manage incidents, requests, problems, risks, and changes across the wider IT environment. As part of this role I managed the integration of all Front Office systems into an ITIL v3 compliant fully integrated Service Management system. Show less

Master Of Business Administration (Mba)

Pg Diploma, Software Technology

Bachelor Of Engineering (B.Eng.), Electrical And Electronics Engineering