Michael K. Email & Phone Number

Madison, Wisconsin, United States

Madison, Wisconsin, United States

• Responsible for hardware and software deployment, upgrades, patching, backup, and recovery.• Vmware server/workstation management & deployment.• Provides project management for a variety of project related activities requiring expertise in the primary subject area. • Plans for capacity, EOL hardware and software, and overall security compliance.• Participates in projects providing technical expertise for the success of the project.• Develops standards, policies, procedures for effective use and optimization of assets.• Audits and reviews systems and practices to ensure compliance with procedures & standards.• Mentors and trains other administrators.• Mentors and trains other administrators.• Performs infrastructure and application documentation.• Manage and/or lead projects as assigned.• Provides project management for a variety of project related activities requiring expertise in the primary subject area.• Install, configure, wire, and maintain servers and equipment in the datacenters.

Madison, Wisconsin, United States

• Ensure high priority issues being addressed and followed up upon.• Coach, mentor, motivate, and develop coworkers.• Perform training of new hires, as well as schedule time out of queues for staff to learn new products, achieve work related training & certifications.• Conduct performance & compensation assessments for our team members.• Ensure adequate staffing across shifts.• Update & maintain work schedule calendars.• Perform monthly one on one meetings with direct reports. • Create, update, and communicate policy & procedural updates.• Host team meetings, departmental meetings, ensure meeting invites, agenda’s, action items, and notes properly communicated.• Interview & hire Level I & II engineers, as well as other team members.• Participate in Post Incident Review meetings and ensure action items being addressed, and followed up upon.• Conduct performance reviews & merit increases. • Work with HR regarding any disciplinary, FMLA, additional compensation issues, or terminations of employment.• Encourage career development for staff by facilitating shadow times with other department teams or any time needed for training/certifications.• Conduct individual monthly performance reports & ticket audits.

Madison, Wisconsin, United States

• Perform Ticket Audit for SAS 70 and Engineer I Performance Metrics• Assume ownership and coordinate high priority issues to resolution• Enforce company SOP & Policies• Update WIKI, process, other technical documentation• Interview new Level 1 Engineers• Train & Mentor new Level 1 Engineers• One of the highest ticket counts in the NOC• Perform troubleshooting for customer issues at data centers, RSA, software, & remote locations.

Madison, Wisconsin, United States

• Performed onsite and remote network, server, Citrix, SAN, Cluster, Virtual, and physical workstation installations & support to over 5000 users & over thousands of workstations.• Maintained Internal servers, backups, security, mobile, network equipment installations and system upgrades• Second highest billing employee for support during fourth quarter of 2007• Performed onsite and remote software installation, upgrades, and distributions• Perform Project Management duties such as equipment order, tracking, scheduling of projects• Perform sales engineer duties & accompany sales with onsite visits to ensure proper equipment/software orders.• Ensure customer service quality by training & mentoring new hires.• Conduct performance, health, and security assessments for customers.• Exchange & Groupwise email administration for customers.• Anti-spam and content filtering administration for customers.• WSUS & Group policy administration and deployment.• Workstation deployment using Symantec, Zenworks, Rapid Deploy, SCCM• Network switch/router installation, upgrades, cabling, and troubleshooting.• Install, configure, maintain backup solutions for customers both using tape & NAS solutions.• Install, configure, and maintain email/document retention policies for customers.• Quarterly meetings with customers to address any concerns and have timelines set for future growth, upgrades, or maintenance needed.

Freeport, Illinois, United States

• Installed, upgraded, and maintained network servers, network infrastructure.• Project management of various application, server, hardware, & system upgrades. • Created, automated, and maintained security of over 3000 user accounts for Novell & Windows servers.• Deployed network applications to over 500 computers• Maintained file system security rights, disk space quotas, password changes for the network servers and users• Ensure backup & retention policies were in place and working properly.• Update & Maintain organizational login scripts.• Maintain & Update email systems for the entire organization.• Perform security audits & checks for systems to ensure state requirements were being met.

Freeport, Illinois, United States

• Managed schedule & performance evaluations of lab technicians • Built, maintained, troubleshoot and deployed of over 500 PC on campus• Installed and tested network cabling & equipment • Create and maintain workstation images and deployments • Configure & Install network printers.• Setup & Maintain computer related AV carts for presentations & meetings.