Michael K. Email & Phone Number

Madison, Wisconsin, United States

Madison, Wisconsin, United States

• Responsible for hardware and software deployment, upgrades, patching, backup, and recovery.
• Vmware server/workstation management & deployment.
• Provides project management for a variety of project related activities requiring expertise in the primary subject area.
• Plans for capacity, EOL hardware and software, and overall security compliance.
• Participates in projects providing technical expertise for the success of the project.
• Develops standards, policies, procedures for effective use and optimization of assets.

Madison, Wisconsin, United States

• Ensure high priority issues being addressed and followed up upon.
• Coach, mentor, motivate, and develop coworkers.
• Perform training of new hires, as well as schedule time out of queues for staff to learn new products, achieve work related training & certifications.
• Conduct performance & compensation assessments for our team members.
• Ensure adequate staffing across shifts.
• Update & maintain work schedule calendars.

Madison, Wisconsin, United States

• Perform Ticket Audit for SAS 70 and Engineer I Performance Metrics
• Assume ownership and coordinate high priority issues to resolution
• Enforce company SOP & Policies
• Update WIKI, process, other technical documentation
• Interview new Level 1 Engineers
• Train & Mentor new Level 1 Engineers

Madison, Wisconsin, United States

• Performed onsite and remote network, server, Citrix, SAN, Cluster, Virtual, and physical workstation installations & support to over 5000 users & over thousands of workstations.
• Maintained Internal servers, backups, security, mobile, network equipment installations and system upgrades
• Second highest billing employee for support during fourth quarter of 2007
• Performed onsite and remote software installation, upgrades, and distributions
• Perform Project Management duties such as equipment order, tracking, scheduling of projects
• Perform sales engineer duties & accompany sales with onsite visits to ensure proper equipment/software orders.

Freeport, Illinois, United States

• Installed, upgraded, and maintained network servers, network infrastructure.
• Project management of various application, server, hardware, & system upgrades.
• Created, automated, and maintained security of over 3000 user accounts for Novell & Windows servers.
• Deployed network applications to over 500 computers
• Maintained file system security rights, disk space quotas, password changes for the network servers and users
• Ensure backup & retention policies were in place and working properly.

Freeport, Illinois, United States

• Managed schedule & performance evaluations of lab technicians
• Built, maintained, troubleshoot and deployed of over 500 PC on campus
• Installed and tested network cabling & equipment
• Create and maintain workstation images and deployments
• Configure & Install network printers.
• Setup & Maintain computer related AV carts for presentations & meetings.