Michael K. Email & Phone Number

Binghamton, New York, United States

Binghamton, New York

D&V Electronics produces industry leading Emulators and Power-train test equipment to satisfy the needs of the ever-growing electrified vehicle market.Position duties, perform market research, discuss technical requirements with customers, attend tradeshows, conferences, prepare RFIs and create RFPs.

Endicott, New York

Provided customer and employee training for 12 years. Create/update Training packages, System Manuals, Service Manuals, Service Bulletins, Service Letters, Travel to customer sites for status meetings, Prepare customer presentations, Participate in field campaigns regarding software or hardware, Deliver product training to customers in field and internal employees, Mentor the development of new employees, Diagnose/Troubleshoot field issues, Make repairs on high voltage devices, Developed training curriculum and course material, Conduct product introduction with new customers, Trained in High Voltage Safety and Fall Protection as it pertains to Hybrid Bus Vehicles, Interpret electrical and mechanical schematics/drawings, Easily adaptable to new technology and fields of work, Experienced with Microsoft Office Outlook, Word, Excel, Power Point, Oracle, Troubleshoot electrical, mechanical, and software issues, Significant domestic and international travel to customer and OEM work sites

Conklin, New York

Assist customers by telephone or e-mail to resolve electrical, mechanical, pneumatic, software and/or process issues related to the operation, programming, or troubleshooting of products, Analyze performance issue reports from customers/field engineers to determine source of the issue, recommend repair, replacement and/or corrective action steps, Provide quotations for upgrades (retrofits) to improve machine performance or to address process needs, Visit customer sites to assist field engineers, provide technical assistance, or collect improvement data, Analyze reports of technical issues to identify trends and recommend design or process changes, Maintain on-line records of customer product issues, up-to-date product documentation, prepare service bulletins based on performance issues and engineering changes, Experienced with the use of SAP

Associates In Applied Science, Electrical And Electronics Engineering

Regents With Honors, Math, Science, Architecture, Spanish

Activities and Societies: Honor Society