Michael K. Email & Phone Number

Bulgaria

Varna, Varna, Bulgaria

Being The Senior Account Manager I’m responsible for managing international B2B and B2C accounts in the context of eCommerce operations. I oversee various aspects of the order processing, shipment management, stock management, WordPress website management, international client communication, and VAT reporting. In terms of eCommerce order processing, I ensure smooth and efficient handling of B2B and B2C orders. I am involved in the whole order process, from order placement to delivery, and working closely with relevant teams to ensure timely processing and accurate execution. The shipment management is a crucial part of my role, involving the creation, monitoring, and documentation of shipments. Related to that is working with world-leading couriers such as DHL, DPD, UPS, FedEx, and others to ensure reliable and timely delivery of products. Digital stock management is another essential aspect of my role. I must collaborate with relevant team members to maintain optimal inventory levels and minimize stock discrepancies. The WordPress website management is not an important part of the Senior Account Manager's responsibilities, but I’m also involved on a minor level meaning that I must maintain product listings and make necessary corrections to website pages to ensure an optimal user experience. As the account manager, I maintain a stable connection with the B2B clients through various communication channels such as emails, video meetings, and calls. For international B2C clients, I provide customer support through the same channels. Additionally, as the Senior Account Manager I am deeply involved in composing VAT, Sales, Stock, and additional product reports used in internal company processes. Overall, as the SAM I play a vital role in managing international accounts, facilitating eCommerce operations, maintaining client relationships, coordinating with couriers, and ensuring compliance with tax obligations.

Bulgaria

Being the D&M Analyst meant that I had to play a critical role in managing B2B and B2C marketplaces, working with various third-party operating software, creating barcodes (EAN), and performing data and listings building. My responsibilities involved optimizing marketplace performance, ensuring accurate data management, and facilitating seamless operations across multiple platforms. I had to oversee B2B marketplace platforms such as Faire, Ankorstore, Order Champ, Tundra, and CREOATE and manage listings, monitor sales performance, analyze market trends, and implement strategies to maximize visibility and sales within these marketplaces. In the realm of B2C marketplace management, as the Analyst I had to handle renowned platforms like Amazon (UAE, EU, US, Japan), BOL, Zalora, eBay, and V&D. And focus on optimizing product listings, enhancing visibility, managing pricing strategies, and driving sales. My day-to-day task required me to use platforms such as SendCloud for efficient order fulfillment and shipping management, Exact for stock and financial management, WICS for stock management, and CardGate for financial transactions. And finally, as analyst I had to gather, analyze, and organize product data, attributes, and specifications to create comprehensive listings across various marketplaces. And utilize keyword research and search engine optimization techniques to drive organic traffic and increase conversion rates.

Bulgaria

As the Assistant Manager of a restaurant, I hold a crucial role in overseeing the day-to-day operations and ensuring a smooth and satisfying experience for customers. My responsibilities encompass various aspects, including shift management, customer service, team coordination, hostess duties, stock management, problem-solving, and service quality assurance. As the AM, I am responsible for managing the shifts and creating the working schedule for the restaurant. I ensure adequate staffing levels, assign tasks, and coordinate the team's activities to maintain efficient operations during each shift.Being the AM of the resturant means serve as the main point of contact for customers, attending to their needs, resolving inquiries or concerns, and ensuring a positive dining experience. As additional to that I act as a liaison between the kitchen, service, and bar teams. I facilitate effective communication and coordination to ensure smooth workflow and timely service delivery. Any challenges or conflicts that may arise and work collaboratively with the teams always go through me in order to maintain a harmonious working environment.I also serve as the restaurant hostess. Meaning welcoming guests, managing reservations, and ensuring a seamless seating process. I had to conduct room checks to ensure the restaurant is clean, well-maintained, and set up to create a welcoming atmosphere for guests.I am also responsible for stock management, including ordering, accepting deliveries, and storing goods efficiently. Monitor inventory levels, ensuring adequate supplies so they are available for smooth restaurant operations. And finally as the Assistant Manager, I had to act as a problem solver, addressing both client and employee concerns. You handle customer complaints or issues, striving to find satisfactory resolutions and maintaining positive customer relations. Additionally, you support and guide the staff, providing solutions to any work-related challenges they may face.

Bulgaria

Being The Onboarding, Training & Quality Assistant meant that I had to play a crucial role in the company's B2B operations by working with new clients, conducting real-time B2B events, onboarding clients, building action plans, creating company guides and contracts, facilitating B2B communication, and coordinating day-to-day activities with the financial and operations teams. Establishing and maintaining a good relationship with the new clients was one of my main focuses. As the OTQ Assistant I had to actively participate in real-time B2B events, such as the eBay Plovdiv Event, where I presented the company's services, onboard potential B2B clients, and provided training sessions. One of my main tasks was to schedule initiate calls and conduct touch base calls to understand client requirements, address concerns, and guide clients through the onboarding process. For each individual B2B client, I had to create a customized action plan. This plan outlines the specific steps, milestones, and timelines required to achieve successful onboarding and operational integration. To formalize the relationship with B2B clients, As the Assistant I was involved in building contracts. Finally, I was also involved in collaborating closely with the financial and operations teams on a day-to-day basis. Meaning to communicate important client information, address operational requirements, and coordinate activities to ensure smooth workflow and client satisfaction.

During my Inventory Specialist position, I was responsible for various aspects of inventory management and marketplace operations. The role involves marketplace data management, account management, B2C customer communication, listing quality assurance, building listing data, and working with platforms like Amazon Seller Central, eBay Seller Portal, NewEgg, Etsy, Jet, and Walmart. I play a critical role in managing marketplace data and I had to ensure accurate and up-to-date product information, including titles, descriptions, pricing, and inventory levels across various marketplaces. A part of my responsibilities was to manage marketplace accounts. Meaning that I monitor account performance, resolve issues, optimize listings, and leverage marketplace tools to enhance visibility and sales. Additionally, to that as the Inventory Specialist I had to conduct listing quality assurance checks to ensure accuracy, completeness, and compliance with marketplace guidelines. Reviewing product listings for errors, inconsistencies, and optimization opportunities was one of my main responsibilities. To create effective listings, I had to build listing data by gathering and organizing product information, attributes, images, and specifications.

Bulgaria

As the Assistant Manager of a restaurant, I hold a crucial role in overseeing the day-to-day operations and ensuring a smooth and satisfying experience for customers. My responsibilities encompass various aspects, including shift management, customer service, team coordination, hostess duties, stock management, problem-solving, and service quality assurance. As the AM, I am responsible for managing the shifts and creating the working schedule for the restaurant. I ensure adequate staffing levels, assign tasks, and coordinate the team's activities to maintain efficient operations during each shift.Being the AM of the resturant means serve as the main point of contact for customers, attending to their needs, resolving inquiries or concerns, and ensuring a positive dining experience. As additional to that I act as a liaison between the kitchen, service, and bar teams. I facilitate effective communication and coordination to ensure smooth workflow and timely service delivery. Any challenges or conflicts that may arise and work collaboratively with the teams always go through me in order to maintain a harmonious working environment.I also serve as the restaurant hostess. Meaning welcoming guests, managing reservations, and ensuring a seamless seating process. I had to conduct room checks to ensure the restaurant is clean, well-maintained, and set up to create a welcoming atmosphere for guests.I am also responsible for stock management, including ordering, accepting deliveries, and storing goods efficiently. Monitor inventory levels, ensuring adequate supplies so they are available for smooth restaurant operations. And finally as the Assistant Manager, I had to act as a problem solver, addressing both client and employee concerns. You handle customer complaints or issues, striving to find satisfactory resolutions and maintaining positive customer relations. Additionally, you support and guide the staff, providing solutions to any work-related challenges they may face.

Bulgaria

As the Assistant Manager of a restaurant, I hold a crucial role in overseeing the day-to-day operations and ensuring a smooth and satisfying experience for customers. My responsibilities encompass various aspects, including shift management, customer service, team coordination, hostess duties, stock management, problem-solving, and service quality assurance. As the AM, I am responsible for managing the shifts and creating the working schedule for the restaurant. I ensure adequate staffing levels, assign tasks, and coordinate the team's activities to maintain efficient operations during each shift.Being the AM of the resturant means serve as the main point of contact for customers, attending to their needs, resolving inquiries or concerns, and ensuring a positive dining experience. As additional to that I act as a liaison between the kitchen, service, and bar teams. I facilitate effective communication and coordination to ensure smooth workflow and timely service delivery. Any challenges or conflicts that may arise and work collaboratively with the teams always go through me in order to maintain a harmonious working environment.I also serve as the restaurant hostess. Meaning welcoming guests, managing reservations, and ensuring a seamless seating process. I had to conduct room checks to ensure the restaurant is clean, well-maintained, and set up to create a welcoming atmosphere for guests.I am also responsible for stock management, including ordering, accepting deliveries, and storing goods efficiently. Monitor inventory levels, ensuring adequate supplies so they are available for smooth restaurant operations. And finally as the Assistant Manager, I had to act as a problem solver, addressing both client and employee concerns. You handle customer complaints or issues, striving to find satisfactory resolutions and maintaining positive customer relations. Additionally, you support and guide the staff, providing solutions to any work-related challenges they may face.

Bulgaria

As the Head Waiter, I have a crucial role in overseeing the dining experience and ensuring excellent service in a restaurant. My responsibilities encompass various aspects of managing the waitstaff, coordinating service operations, and ensuring customer satisfaction. I have to supervise and train the waitstaff, ensuring they understand service standards, menu offerings, and proper etiquette. I provide guidance on customer interaction, handling difficult situations, and maintaining a professional demeanor. One of my primary responsibilities is to provide exceptional customer service, to greet and seat guests, assist with menu selection, and ensure prompt and accurate order-taking. I also have to address customer inquiries, resolve complaints, and ensure a positive dining experience for every guest.I oversee table setting arrangements, ensuring they are clean, well-presented, and properly arranged. Paying attention to detail, ensuring cutlery, glassware, and tableware are properly positioned to enhance the overall aesthetic and create an inviting ambiance for guests. As the Head Waiter, I contribute to the development of the team by providing constructive feedback, coaching, and training opportunities. I conduct performance evaluations and identify areas for improvement to enhance the skills and professionalism of the waitstaff.

Bulgaria

As a Buffet Waiter, my role revolves around providing efficient and attentive service during buffet-style dining experiences. I am responsible for ensuring a smooth flow of service, maintaining the buffet area, and attending to guests' needs. This involves arranging tables, linens, and displays, ensuring food stations are properly organized, and replenishing utensils, plates, and napkins as needed. Throughout the service, I maintain the cleanliness and visual appeal of the buffet, ensuring a pleasant dining environment.During the buffet service, I oversee the food and beverage stations, ensuring they are well-stocked and presented attractively. I monitor the availability of dishes, replenishing them as necessary to maintain a consistent offering. As guests enjoy their meals, I periodically visit tables to clear used plates, refill beverages, and attend to any additional requests. I ensure that tables remain clean and presentable throughout the dining experience. Efficient table maintenance contributes to a seamless and enjoyable buffet service. At the end of the buffet service, I assist in cleaning and resetting the buffet area. This involves clearing remaining food, cleaning surfaces, and organizing utensils and equipment for future use. As a Buffet Waiter, I also collaborate closely with the kitchen and service teams. Communicate with chefs and other staff members to ensure a smooth flow of food and maintain a constant supply of fresh dishes. Also coordinate with fellow waitstaff to provide seamless service and support each other during busy periods.

As a Buffet Waiter, my role revolves around providing efficient and attentive service during buffet-style dining experiences. I am responsible for ensuring a smooth flow of service, maintaining the buffet area, and attending to guests' needs. This involves arranging tables, linens, and displays, ensuring food stations are properly organized, and replenishing utensils, plates, and napkins as needed. Throughout the service, I maintain the cleanliness and visual appeal of the buffet, ensuring a pleasant dining environment.During the buffet service, I oversee the food and beverage stations, ensuring they are well-stocked and presented attractively. I monitor the availability of dishes, replenishing them as necessary to maintain a consistent offering. As guests enjoy their meals, I periodically visit tables to clear used plates, refill beverages, and attend to any additional requests. I ensure that tables remain clean and presentable throughout the dining experience. Efficient table maintenance contributes to a seamless and enjoyable buffet service. At the end of the buffet service, I assist in cleaning and resetting the buffet area. This involves clearing remaining food, cleaning surfaces, and organizing utensils and equipment for future use. As a Buffet Waiter, I also collaborate closely with the kitchen and service teams. Communicate with chefs and other staff members to ensure a smooth flow of food and maintain a constant supply of fresh dishes. Also coordinate with fellow waitstaff to provide seamless service and support each other during busy periods.

Bachelor'S Degree, Accounting

High School Diploma, Mathematics And Geography