Michael Kane Email & Phone Number

Eagle Mountain, Ut, Us

Provo, Ut, Us

Provo, Utah, United States

Full stack Web developer using Angular, Flask and Oracle database

West Valley City, Utah, United States

As Network Operations Center Technician at Voonami, I monitored data Center through multiple security technologies, anticipating and detecting security breaches into company networks, and resolved critical security incidents as per operational protocol.I enforced security standards and policies for front-line defense of networks and maintained monthly security metrics.

Idaho, United States

• Developed Web applications using JavaScript, PHP, and HTML• Implemented Scrum and agile methodologies to achieve the desired outcomes for the clients. • collaborated with team members through Git to deliver desired work and efforts to meet goals and deadlines.

Salt Lake City, Utah, United States

• Executed comprehensive IT support for office employees, ensuring smooth operations of shared resources, printers and shredders. Responded promptly to password change requests, minimizing downtime.• Implemented Support for clients and visitors as the initial point of contact, delivering prompt and accurate information through calls and correspondence. Handled high volumes of inquiries.• Resolved technical issues for students and employees at the college, meeting SLA timelines. Implemented proactive troubleshooting techniques, reducing recurring incidents.• Provided off-campus assistance to students, managing the ServiceNow ticketing system. Maintained high customer satisfaction.• Executed problem-solving skills, efficiently resolving customer faults and identifying optimal solutions for student-related matters.

Zimbabwe

• Implemented systems upgrade and conducted proactive network monitoring to enhance overall performance and stability. • Executed installations and performed regular maintenance for LTE Sites, WIFI offload (Cisco Access Points), VSATs (MDM2200), and Microwave links (Ip20), ensuring seamless connectivity and optimal network functionality. • Organized wireless faults by delegating tasks to technicians, coordinating on-site visits to address client issues promptly. • Collaborated closely with the Wireless team, ensuring efficient task allocation and coordination to exceed the department's previous MTTR (Mean Time to Repair) performance. • Implemented remote assistance through telephone calls, optimizing resource usage by providing immediate support to clients while minimizing the need for on-site visits.

Cape Town Area, South Africa

• Designed and developed business rules, databases, and supported custom applications and interfaces to optimize data management processes. • Managed product development projects, contributing to the enhancement and innovation of data- driven solutions. • Performed technical and administrative tasks for data collection and analysis, ensuring accurate and reliable information for decision-making purposes.

Harare Zimbabwe

- Resolved client technical issues with PABx systems, utilizing strong troubleshooting skills and in-depth knowledge of PABx technologies.- Anticipated and detected security breaches within company networks, promptly taking necessary actions to mitigate risks and ensure network integrity.- Successfully resolved critical security incidents in accordance with operational protocol, minimizing disruptions and maintaining a secure environment.Key Achievements:- Installed structured cables, including VOIP PABx networks, router installations, PABx programming, IP addressing, and network security, ensuring efficient and reliable communication systems for clients.Key Achievements:-Installed structured cables including VOIP pabx networks router installations pabx programming IP addressing network security.

Bachelor Of Science - Bs, Computer Science, 3.5

Associate'S Degree, Computer Science

Bachelor'S Degree In Applied Technology, Computer And Information Sciences And Support Services

received a certificate in computer programming

Advanced Diploma In Telecommunications, Electrical And Electronics Engineering

Activities and Societies: Innovative HUB president Class Representative

Computer Engineering