Michael Keller Email & Phone Number

Communicative - I can translate technical jargon into layman's terms.Strategic Thinker - I think of myself as a very balanced and critical thinker, who always weighs the outcomes.Adaptability - Able to learn new skills quickly to prevent hiccups in business operations.Time Management -Using Kanban boards as well as Google Calendars, I efficiently schedule and complete tasks for myself and my team.Approachability - I actively help users feel comfortable reaching out to IT to help cultivate learning opportunities for users and reduce future issues.Owner • Keller Tech Services • 2018 - PresentKeller Tech Services is a Mom and Pop Tech Shop that helps out our community by providing service for personal computers, servers, smartphones, televisions, computer software, as well as information security services to small businesses.• Provide clients with a safety net wherein they can call with any sort of issue and feel confident that it will be resolved quickly and professionally.• Provide support for businesses including data backup, device deployment, network management, and account administration.Helpdesk IT Support • University of Minnesota • 2015 – 2018The Helpdesk provided technical support and guidance to all students, faculty, and alumni of the college.• Assisted with the deployment of software tools to ensure a smooth rollout.• Provided simultaneous phone and chat support with a friendly demeanor when working through technical issues for our users.• Maintained technical documentation for other support staff.

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  Normandale Community College

  Computer Technology/Computer Systems Technology