• VMWare 6.5/6.7 Administration – VM Creation/modification, overseeing VM templates, performing disaster recovery, troubleshooting, and administering as needed. Managed day-to-day operations for both Production and Test/Dev environments.• Assisted with day-to-day NetApp operations – Monitoring, performing Aggregate/LUN/Volume expansions., and disk break/fix as needed.• Managed a rebuild of our Citrix XenApp/XenDesktop Environment – Controlled and improved upon all facets of user access and Application mgmt., break/fix as well as NetScaler Administration. • Transformed our Server and Systems monitoring environment using SCOM “Operations Manager” for all Production tiered Systems, services, and other Critical environments for SLA remediation. (2007/2012R2 and 2016 SCOM builds)• Primary on all new Server Builds via VMware and the occasional physical hardware DC installation and buildout as needed.• Improved upon our Datacenter environment – Power (APC UPS) and Cooling systems mgmt., Racking/Cabling, and Security System mgmt. and remote monitoring via Struxureware.• Implemented and assisted directly with our monthly and quarterly patching efforts for all Servers, taking point specifically around our Commvault and Citrix farm environments.• Commvault administration around Backup Mgmt. some backup Policy implementation, upgrades, restores, as well as assisted with Legal Hold cases and other Legal Case data to tape and to the cloud for long-term retention.• Security Administration monitoring QRadar, DUO Authentication, Cisco Umbrella, and Kaspersky Security Center management for any threats, vulnerabilities, and remediation.• Performed some O365 Administration• Part of a 24/7 On-Call rotation

• Cisco UCS and HP Blade Systems Administrator – Performing Maintenance, Builds, and Upgrades.• I3 Phone System Administrator for our corporate office and Call Center. - Certified Interactive Intelligence Engineer.• SAN administration – exposure to EMC VNX 7500/VNXe, HP3PAR, PURE, Nimble, Dell EqualLogic’s, Left Hand, and Data Domains.• Implementation and management of all of our internal and external monitoring systems for all production tiered systems. • Configuration Release Manager for all production Code deploys-, Config changes, and Emergency Releases within our windows environment.• Remote Data Center Mgmt. – Racking, Building, Wiring, System configuration and documentation.• VMWare 4.0/5.0 Administration as well Corporate Terminal Server Administration – Create, Configure and VM’s.• Data/Voice/Mobile/Video - Circuit/Smartnet/Contract management.• WSUS, Virus Protection, RSA (VPN), FTP, and Physical Security (Badging/Video Surveillance) configuration and management.• Active Directory, Exchange, SharePoint, Corp WIFI, F5 LTM/VPN, and DNS configuration and management.• Some network configurations such as Port and VLAN activations.• Implemented Cisco Jabber/WebEx Connect conferencing solution. – Maintained WebEx Site and User configurations.• Part of a 24/7 On-Call rotation.

• Monitoring of all Production systems looking for failures and revenue impacting anomalies - Addressing, correcting, and resolving.• Assisting with Server Patching, troubleshooting issues, and system configurations.• Release Engineer for all production-based code deploys, configuration changes, and Emergency Release requests.• Active Directory Profile GPO and OU group management, as well as Exchange Mailbox, distribution and Contact Management. • Set up Roaming Profiles for our Call Center Sales and Service Team for use within Terminal Services.• Responsible for running all Invoicing, AutoPay, and P-Card transactions, collecting millions in company revenue on a monthly basis.• Manager of the Desktop/Helpdesk Dept. and, which included hiring, performance reviews, daily supervision, salary administration, mentoring, and training.

• Managed a team of 10 full-time IT professionals, and between 10-20 IT Contractors at any given time. The team worked to resolve both Hardware and Software based issues with set SLAs for all UNIX and Windows Desktop platforms.• Responsible for all department hiring, supervision, performance initiatives, salary administration, mentoring, and training, as well as, Contractor and Hardware vendor liaison. Developed processes and procedures along the way.• Managed our multiple Desktop ticket queues, focusing on customer needs. Prepared detailed metrics for our Executives from MTTRs to hardware inventory levels and New Hire Onboarding. • Maintained inventory levels, prepared presentations, and organized projects from Tech Refresh’s, Training labs, to inventory Remarket/Disposal and internal resale• My team supported both local and remote users from around the United States in upwards of 4000 users and over 6000 + workstations.• Awarded several awards of achievement one being the “Circle of Excellence” this is given to only the top 100 employees of the company.