Michael Klees Email & Phone Number

Richmond, Virginia, United States

Research Consultant • Provide superior market knowledge and data trends for high revenue clients through improved research capabilities specified as an Associate Research Consultant• Lead construction captainship for team to provide operating standards and quality checks for reviewing and confirming property development sites• Assist teammates with product questions and best practices aligning with company standards and policies for increased productivity

Richmond, Virginia, United States

Associate Research Consultant • Managed portfolio of commercial real estate companies and provided quality customer service and product knowledge to end-users• Enhanced products data through listing and property updates via monthly client calls and market outreach to CRE professionals• Verified property leasing and sales transaction data to track market KPIs pertaining to property absorption, capitalization rates, market pricing, development and overall market… Show more Associate Research Consultant • Managed portfolio of commercial real estate companies and provided quality customer service and product knowledge to end-users• Enhanced products data through listing and property updates via monthly client calls and market outreach to CRE professionals• Verified property leasing and sales transaction data to track market KPIs pertaining to property absorption, capitalization rates, market pricing, development and overall market health• Maintained product data quality by completing weekly update tasks for error corrections and enhanced user capabilities Show less

Richmond, Virginia, United States

• Utilized internal databases and salesforce to generate and close leads to develop new business opportunities• Designated Samsung Product Representative: provided extensive product knowledge and expertise on the Samsung brand to increase customer retention and satisfaction • Responsible for selling a portfolio of products and services through face-to-face selling and cold calls by implementation of the full sales cycle • Developed interpersonal relationships with both consumers… Show more • Utilized internal databases and salesforce to generate and close leads to develop new business opportunities• Designated Samsung Product Representative: provided extensive product knowledge and expertise on the Samsung brand to increase customer retention and satisfaction • Responsible for selling a portfolio of products and services through face-to-face selling and cold calls by implementation of the full sales cycle • Developed interpersonal relationships with both consumers and small busines to maximize sales revenue• Created a personalized customer experience by leveraging packaged services with consumer needs to diversify service offerings and increase profit margins • Coordinated and sponsored out of office events to market product and service offerings to increase sales traffic Show less

• Ensured that customers arrived safely and timely to their destination while ensuring customer satisfaction• Demonstrated ability to deal with unforeseen circumstances or delays and use interpersonal techniques and navigation skills to better improve time management and safety• Accomplished more than 120 safe and successful trips, while maintaining a 4.87* rating

Richmond, Virginia Area

• Negotiated rates between clients and carriers with profit margins exceeding $1,000/truckload• Scheduled and dispatched up to 10 loads a day while ensuring compliance of Federal, State and local regulations• Provided detailed information through real-time updates to customer service rep and/or account manager concerning service, cost per mile, revenue, and ensured on-time delivery• Find authorized and reliable transportation carriers for customers and receive updates through a… Show more • Negotiated rates between clients and carriers with profit margins exceeding $1,000/truckload• Scheduled and dispatched up to 10 loads a day while ensuring compliance of Federal, State and local regulations• Provided detailed information through real-time updates to customer service rep and/or account manager concerning service, cost per mile, revenue, and ensured on-time delivery• Find authorized and reliable transportation carriers for customers and receive updates through a minimum of 3 check calls daily per driver• Exceeded 400 cold and follow-up calls weekly to establish and build a book of business• Delivered extensive market knowledge to customers and carriers regarding capacity, and rate shifts in the market to negotiate accurate quotes with customers and develop solutions Show less

Richmond, Virginia Area

• Promoted HBO Go programs to a millennial audience through experiential marketing and social media • Responsible for the marketing, event planning, budgeting and logistics of campus events • Coordinated and hosted event involving HBO talent and 500 students • Registered 1,649 students for HBO; increasing total registrations by 5% of the school population

● Supervised and Delegated tasks to front-end employees ● Directly worked with customers to resolve issues efficiently and effectively● Proficient in handling and counting large amounts of money ● Maintained positive and productive work environment to deliver value to customers ● Managed team of 5-10 front end employees● Designated day to day duties to maintain steady operations ● Analyzed and resolved employee and customer issues with efficiency ● Provided extensive… Show more ● Supervised and Delegated tasks to front-end employees ● Directly worked with customers to resolve issues efficiently and effectively● Proficient in handling and counting large amounts of money ● Maintained positive and productive work environment to deliver value to customers ● Managed team of 5-10 front end employees● Designated day to day duties to maintain steady operations ● Analyzed and resolved employee and customer issues with efficiency ● Provided extensive training to new employees to encourage company values and standards Show less